CLID & 911 DIALING

[mokeefe69]

I want to config a 2050 soft phone to out pulse the 800 # from the call center when an agent calls a customer. So far I have config the CLID entry to show the 800 #. But when I dial 911, I get a busy signal. Any ideas would be of great help
Here is the CLID entry :

ENTRY 5
HNTN
ESA_HLCL 7707328467
ESA_INHN NO
ESA_APDN NO
HLCL 8007074777
DIDN NO
HLOC 7328467
LSC 7328467
CLASS_FMT DN
And the build out of the soft phone.

TN 252 1 00 03 VIRTUAL
TYPE 2050PC
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 257
ECL 0
FDN 8980
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR PRED ICRD MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 8980
LHK 2
PLEV 02
PUID
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 7 8 9 10 11 12 13 15 16 17 18 19 28 29 33 35 36 37 38
SFRB 1 2 15 32 33 34 35 36 37 38
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 2107 0 55203
AGN
01 SCR 5218 5 MARP
CPND
NAME AGENT JONES
XPLN 15
DISPLAY_FMT FIRST,LAST
02 SCR 65218 0 MARP
CPND
NAME AGENT JONES
XPLN 15
DISPLAY_FMT FIRST,LAST
03 MSB
04 NRD
05 ACNT

 

[GHTROUT]

Did you configure 911 in LD24, or in LD90? - It should be defined in LD24 for ESA to work as it should.

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[mokeefe69]

not sure how to do that. i worked before the upgrade from 5.5 to 6.0

A wise man mends nets not swords

 

[TimAbney]

CLID would not affect outbound dialing. You need to have more information. GH started you in the right direction. Is ESA configured? If not do you have SPNs defined in NARS? How are they routed? WHAT FRL is required to place 911 calls? A lot of things can afect wether a call is routed or not but CLID is not one of them.

 

[GHTROUT]

The CLID can affect a call if the carrier is looking at it for billing purposes. If they see a call originate with a CLID outside the pre-defined or agreed upon range, they can deem it "unauthorized" and block it.

But, to block a 911 call would be pretty naughty.



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GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
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[TimAbney]

OK so CLID won't stop the pbx from trying to send the call but your carrier may have other restrictions in place.