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Click to dail 2

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marice

Programmer
Dec 27, 2011
95
US
If you have a PC connected to the network port on an Avaya phone (9611) is there any way for it to pass information to the phone so you can click to dial?
 
I believe you need a presence type client (OCS/Lync) that interfaces with AES or ACE to be able to do that.
 
What exactly do you want to click to dial from ??? As one x communicator will click to dial from IE and Firefox

APSS (SME)
ACSS (SME)
ACIS (UC)
 
If you are running one-X Communicator on the PC in "shared control" mode with the 9611, then you can use "click to dial" on the PC and one-X Communicator will make the call via the 9611.
 
The fact that you PC is physically connected to your phone has no impact on any dialing features.
First of all if the system is set up correctly, the PC port on your phone is configured in a diffrent VLAN to separarate voice and data traffic.
Therefor there is no direct data connection between the two. That connection happens in the layer 3, routed end of your IP network, when allowed at all.
Second, usually the dialing is initiated from the system, not the phone, there are exeptions, but see your phone as dumb terminal, or a remote control, that tells the system what to do.
That command then sets up a speech path between 2 endpoints. A click to dial app does similar.
So any click to dial action has to be sent to the system, which then controls both ends of the call.
It's not like in the old days anymore, where you plugged a serial cable into your phone and pc, and controlled it with your local TAPI app on your PC.
There are numerous ways to set up dialing from your host end, which you choose is mostly depending on what you have, and what you are willing to spend if you don't have the right gear.
Most of the time AES is involved, and some sort of application that recognizes phone numbers specific to the application you would be dialing from.

 
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