Using a multi-site Definity network, we have a problem with CLI. Sites are linked using IP Trunks (DCS). If an agent answers a call at Site A and transfers to Site B (agent or to a VDN), the receiving agent at Site B sees the ID of the first agent, not the caller's CLI, even on blind transfers.
Intra-site calls are OK, it's only between sites that this happens.
Any ideas??
Intra-site calls are OK, it's only between sites that this happens.
Any ideas??