CLI does not work.

[diegosaletti]

Hi guys.

I have a big issue here.

have an operating system with R6.1 (20).

when we turn to some extension of the company within the CLI does not work.
I'll try to explain what happens.

an incoming call the number 12345678, at times the phones do not identify the full amount, they identify 1234678 or 1345678, always missing one or two numbers in the identification.

I configured options of: Music & Tones >> CLI Type is: DTMF;
Analog trunk configured: Loop Start ICLID
Option: Long Line CLI

already checked with the operator and it is active and already provides this facility.

Anyone know what can be? codecs?

I thank you in advance

 

[hostedtelephone]

Have you run a monitor trace?

 

[diegosaletti]

I run a trace and post it here comming soon!

 

[diegosaletti]

hi @hostedtelephone

follows trace the call as required.
has identify the trace of a missing digit.



6273070mS ATMChannel: [1] DTMF Message Rx: 0x0280 (Tone=0x000a)
6273215mS ATMChannel: [1] DTMF Message Rx: 0x0000 (Tone=0x0000)
6273355mS ATMChannel: [1] DTMF Message Rx: 0x0040 (Tone=0x0001)
6273490mS ATMChannel: [1] DTMF Message Rx: 0x0040 (Tone=0x0001)
6273685mS ATMChannel: [1] DTMF Message Rx: 0x0240 (Tone=0x0009)
6273775mS ATMChannel: [1] DTMF Message Rx: 0x0180 (Tone=0x0006)
6274050mS ATMChannel: [1] DTMF Message Rx: 0x00c0 (Tone=0x0003)
6274325mS ATMChannel: [1] DTMF Message Rx: 0x0000 (Tone=0x0000)
6274470mS ATMChannel: [1] DTMF Message Rx: 0x0200 (Tone=0x0008)
6274610mS ATMChannel: [1] DTMF Message Rx: 0x0140 (Tone=0x0005)
6274755mS ATMChannel: [1] DTMF Message Rx: 0x0040 (Tone=0x0001)
6274890mS ATMChannel: [1] DTMF Message Rx: 0x0300 (Tone=0x000c)
6274890mS ATMIO: [1] CLI DETECTION OFF, EQUALISER OFF
6274890mS ATMChannel: [1] StateChange Idle->CLIDataSettle
6275090mS ATMChannel: [1] Sloppy timeout(200ms)
6275090mS ATMChannel: [1] StateChange CLIDataSettle->CLIAwaitSecondRing
6275250mS ATMChannel: [1] StateChange CLIAwaitSecondRing->PossibleIncoming
6275650mS ATMChannel: [1] Sloppy timeout(400ms)
6275690mS ATMChannel: [1] StateChange PossibleIncoming->Incoming
6275690mS ATMChannel: [1] CMLinkLayer Tx: 'Ringing'
6275690mS ATMCMLine: [1] CMLinkLayer Rx: 'Ringing' callid=(lid=1, id=2, in=1)
6275691mS ATMCMLine: [1] StateChange Idle->Present
6275691mS ATMCMLine: [1] IncomingCall
6275691mS CMCallEvt: 0.1073.0 -1 BaseEP: NEW CMEndpoint f524deb0 TOTAL NOW=1 CALL_LIST=0
6275692mS CMCallEvt: CREATE CALL:23 (f526f6f8)
6275692mS CMCallEvt: 0.1074.0 -1 BaseEP: NEW CMEndpoint f5288fcc TOTAL NOW=2 CALL_LIST=0
6275695mS CMLineRx: v=1
CMSetup
Line: type=AnalogueLine 1 Call: lid=1 id=2 in=1
Called[] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[0119630851] Type=Unknown Plan=ALOG Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=1 chan=1
IE CMIEDeviceDetail (231) LOCALE=ptb HW=15 VER=8 class=CMDeviceAlogTrunk type=0 number=1 channel=0 rx_gain=32 tx_gain=32 ep_callid=2 ipaddr=192.168.42.1 apps=0
6275695mS CD: CALL: 1.2.1 BState=Idle Cut=1 Music=0.0 Aend="Line 1" (1.1) Bend="" [] (0.0) CalledNum= () CallingNum=0119630851 () Internal=0 Time=3 AState=Idle
6275695mS CMCallEvt: 1.2.1 23 Alog Trunk:1: StateChange: END=A CMCSIdle->CMCSDialInitiated
6275695mS CMTARGET: 1.2.1 23 Alog Trunk:1: LOOKUP CALL ROUTE: type=0 called_party= sub= calling=0119630851 dir=in complete=1 ses=0
6275696mS CMTARGET: 1.2.1 23 Alog Trunk:1: SET BESTMATCH: length 0 vs -1 match=23864410 dest=1002
6275696mS CMCallEvt: Priority hike: call 23 priority 0->1
6275696mS CMTARGET: 1.2.1 23 Alog Trunk:1: LOOKUP ICR: DDI=23864410 CGPN=0119630851 (Destination 1002 ) => CDPN=1002
6275696mS CMTARGET: 1.2.1 23 Alog Trunk:1: ADD TARGET (N): number=1002 type=0 depth=1 nobar=1 setorig=1 ses=0
6275697mS CMTARGET: 1.2.1 23 Alog Trunk:1: SET USER: User1 orig=1
6275697mS CMTARGET: 1.2.1 23 Alog Trunk:1: ADD USER: User1 depth=1 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeUnknown) incl(0x0) excpt(0x0), allow_redir(1) remote=00000000
6275697mS CMMap: a=0.18 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder resource busy 1, total 20
6275697mS CMCallEvt: 0.1075.0 -1 BaseEP: NEW CMEndpoint f526fbe4 TOTAL NOW=3 CALL_LIST=1
6275698mS CMCallEvt: 0.1075.0 -1 User1.-1: NEW CMExtnEndpoint f526fbe4, Name=User1, Extn=1002, Phys Extn=1002
6275699mS CMTARGET: 254.1075.0 23 User1.0: ADD PRIMARY
6275700mS CMTARGET: 1.2.1 23 Alog Trunk:1: INITIAL TARGETING SUCCEEDED
6275700mS CMTARGET: 1.2.1 23 Alog Trunk:1: GetNoAnswerTimer:15
6275700mS CMCallEvt: 1.2.1 23 Alog Trunk:1: StateChange: END=A CMCSDialInitiated->CMCSDialled
6275701mS CMLineTx: v=1
CMProceeding
Line: type=AnalogueLine 1 Call: lid=1 id=2 in=1
6275701mS ATMCMLine: [1] StateChange Present->ICProceeding
6275701mS CMCallEvt: 0.1074.0 23 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
6275702mS CMCallEvt: 254.1075.0 23 User1.0: StateChange: END=T CMCSIdle->CMCSOffering
6275704mS CMExtnEvt: User1: CMExtnHandler::SetCurrent( id: 0->1075 )
6275704mS CMExtnTx: v=1002, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=254 id=1075 in=0
Called[1002] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[0119630851] Type=Unknown Plan=ALOG Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
IE CMIEDeviceDetail (231) LOCALE=ptb HW=15 VER=8 class=CMDeviceAlogTrunk type=0 number=1 channel=0 rx_gain=32 tx_gain=32 ep_callid=2 ipaddr=192.168.42.1 apps=0
IE CMIECalledPartyName (224)(Type=CMNameDefault) name=User1
IE CMIECalledPartyKName (225)(Type=CMNameDefault) name=User1
IE CMIEIcrPriorityDetail (239) Priority = 1
IE CMIEDIDNumber (245)(P:100 S:100 T:100 N:100 R:4) number=23864410
IE CMIEMohSourceId (247) MOH Source = 1
IE CMIERespondingPartyNumber (230)(P:0 S:3 T:0 N:101 R:4) number=0119630851
IE CMIEFastStartInfoData (6) 14 item(s)
IE CMIESecurityData (253) 2 item(s)
IE CMIEMediaWaitForConnect (16) CMIEMediaWaitForConnect
IE CMIECallSignalChannelData (8) unknown
Display [0119630851>User1]
Timed: 01/08/12 12:47
Locale: ptb
6275704mS CMExtnRx: v=1002, p1=0
CMAlerting
Line: type=IPLine 250 Call: lid=254 id=1075 in=0
6275705mS CMCallEvt: 254.1075.0 23 User1.0: StateChange: END=T CMCSOffering->CMCSRinging
6275705mS CMExtnEvt: v=2 State, new=Ringing old=Idle,0,0,User1
6275705mS CMCallEvt: 0.1074.0 23 TargetingEP: StateChange: END=B CMCSOffering->CMCSRinging
6275706mS CMCallEvt: 1.2.1 23 Alog Trunk:1: StateChange: END=A CMCSDialled->CMCSRingBack
6275707mS CMLineTx: v=1
CMAlerting
Line: type=AnalogueLine 1 Call: lid=1 id=2 in=1
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=User1
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=User1
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=1002
IE CMIEDeviceDetail (231) LOCALE=ptb HW=15 VER=8 class=CMDeviceH323Phone type=87 number=8003 channel=0 rx_gain=32 tx_gain=32 ep_callid=1075 ipaddr=192.168.42.1 apps=0
6275707mS ATMCMLine: [1] StateChange ICProceeding->Received
6275709mS CD: CALL: 1.2.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 1" (1.1) Bend="User1(1002)" [User1(1002)] (0.0) CalledNum=1002 (User1) CallingNum=0119630851 () Internal=0 Time=17 AState=Ringing
6275712mS CMMap: a=1.1 b=0.0 R1
6276110mS RES: Wed 1/8/2012 12:47:45 FreeMem=62084912(1) CMMsg=5 (6) Buff=5200 968 999 7447 5 Links=6607
6276110mS RES2: IP 500 V2 8.0(44) Tasks=44 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=52 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=17 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
6285700mS CMTARGET: 1.2.1 23 Alog Trunk:1: TimerExpired cause=CMTCCoverageTimeout
6285700mS CMTARGET: 1.2.1 23 Alog Trunk:1: GetNoAnswerTimer:15
6287327mS CMExtnRx: v=1002, p1=0
CMConnect
Line: type=IPLine 250 Call: lid=254 id=1075 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIEFastStartInfoData (6) 10 item(s)
6287327mS CMCallEvt: 254.1075.0 23 User1.0: StateChange: END=T CMCSRinging->CMCSConnReq
6287327mS CMCallEvt: 0.1074.0 23 TargetingEP: RequestEnd 254.1075.0 23 User1.0
6287328mS CMTARGET: 1.2.1 23 Alog Trunk:1: CancelTimer CMTCNoAnswerTimeout
6287328mS CMCallEvt: 0.1074.0 -1 BaseEP: DELETE CMEndpoint f5288fcc TOTAL NOW=2 CALL_LIST=1
6287328mS CMExtnEvt: v=2 State, new=Connected old=Ringing,0,0,User1
6287329mS CMCallEvt: 1.2.1 23 Alog Trunk:1: StateChange: END=A CMCSRingBack->CMCSOGConnReq
6287331mS CMLineTx: v=1
CMConnect
Line: type=AnalogueLine 1 Call: lid=1 id=2 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIEFastStartInfoData (6) 10 item(s)
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=User1
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=User1
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=1002
IE CMIEDeviceDetail (231) LOCALE=ptb HW=15 VER=8 class=CMDeviceH323Phone type=87 number=8003 channel=0 rx_gain=32 tx_gain=32 ep_callid=1075 ipaddr=192.168.42.1 apps=0
6287332mS CMLineRx: v=1
CMConnectAck
Line: type=AnalogueLine 1 Call: lid=1 id=2 in=1
BChan: slot=1 chan=1
6287332mS CMCallEvt: 1.2.1 23 Alog Trunk:1: StateChange: END=A CMCSOGConnReq->CMCSConnected
6287332mS CMTARGET: 1.2.1 23 Alog Trunk:1: ~CMTargetHandler f52834c8 ep f524deb0
6287333mS CMCallEvt: 254.1075.0 23 User1.0: StateChange: END=B CMCSConnReq->CMCSConnected
6287336mS CMExtnTx: v=1002, p1=0
CMConnectAck
Line: type=IPLine 250 Call: lid=254 id=1075 in=0
Timed: 01/08/12 12:47
6287336mS CMExtnTx: v=1002, p1=8003
CMFacility
Line: type=IPLine 250 Call: lid=254 id=2 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
6287339mS ATMCMLine: [1] StateChange Received->ConnReq
6287339mS ATMCMLine: [1] CMLinkLayer Tx: 'Answer'
6287341mS CD: CALL: 1.2.1 BState=Connected Cut=3 Music=0.0 Aend="Line 1" (1.1) Bend="User1(1002)" [User1(1002)] (0.0) CalledNum=1002 (User1) CallingNum=0119630851 () Internal=0 Time=11648 AState=Connected
6287342mS CMMap: PCG::MapBChan pcp[95]b0r1 cp_b 0 other_cp_b 0 type CGTypeSimple
6287342mS CMMap: a=1.1 b=0.0 R0
6287342mS CMMap: PCGS CPReserveCodec for the other end (pcp[95]b0r1) true
6287342mS CMMap: PCG::MapBChan pcp[77]b1r0 cp_b f59b316c other_cp_b f59d7b14 type CGTypeSimple
6287342mS CMMap: a=0.18 b=1.1 M1
6287343mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[95]b0r1 Configure 0.18
6287343mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[95]b0r1 ConnectIndication 0.18
6287343mS ATMChannel: [1] CMLinkLayer Rx: 'Answer' (ls)
6287344mS ATMIO: [1] BLOCK FORWARDING OFF
6287344mS ATMIO: [1] TRUNK SEIZE
6287344mS ATMChannel: [1] CMLinkLayer Tx: 'AnswerAck'
6287344mS ATMChannel: [1] StateChange Incoming->Connected
6287344mS ATMIO: [1] CLI DETECTION OFF, EQUALISER OFF
6287344mS ATMIO: [1] BLOCK FORWARDING ON
6287346mS ATMChannel: [1] External Rx: 'AlmostReleased' (ls)
6287347mS ATMCMLine: [1] CMLinkLayer Rx: 'AnswerAck' callid=(lid=1, id=2, in=1)
6287347mS ATMCMLine: [1] StateChange ConnReq->Active
6287347mS ATMCMLine: [1] CM Tx: 'CMConnectAck' callid=(lid=1, id=2, in=1)
6287347mS CMLineRx: v=1
CMConnectAck
Line: type=AnalogueLine 1 Call: lid=1 id=2 in=1
BChan: slot=1 chan=1
IE CMIERespondingPartyNumber (230)(P:0 S:3 T:0 N:101 R:4) number=0119630851
IE CMIEDeviceDetail (231) LOCALE=ptb HW=15 VER=8 class=CMDeviceAlogTrunk type=0 number=1 channel=0 rx_gain=32 tx_gain=32 ep_callid=2 ipaddr=192.168.42.1 apps=0
6287356mS ATMChannel: [1] External Rx: 'BackToSeized' (ls)
6287609mS RES: Wed 1/8/2012 12:47:56 FreeMem=62091412(1) CMMsg=5 (6) Buff=5200 968 999 7447 5 Links=6581
6287610mS RES2: IP 500 V2 8.0(44) Tasks=44 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=53 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=17 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
6287847mS ATMChannel: [1] Sloppy timeout(500ms)
6287847mS ATMIO: [1] BLOCK FORWARDING OFF
6288529mS H323Evt: RTP(50t): 192.168.1.150/49152 192.168.1.155/49700 CODEC=Alaw64K(4) PKTSZ=160 RFC2833=off AGE=1187 SENT=50 (avg size=160) RECV=37 (avg size=160)
6288746mS H323Evt: Recv: RegistrationRequest 192.168.1.155; Endpoints registered: 1; Endpoints in registration: 0
6291540mS CMExtnTx: v=1002, p1=8003
CMFacility
Line: type=IPLine 250 Call: lid=254 id=2 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
6291540mS CMExtnRx: v=1002, p1=0
CMReleaseComp
Line: type=IPLine 250 Call: lid=254 id=1075 in=0
6291540mS CMCallEvt: 254.1075.0 23 User1.0: StateChange: END=B CMCSConnected->CMCSCompleted
6291541mS CMExtnEvt: v=2 State, new=PortRecoverDelay old=Connected,0,0,User1
6291543mS CMExtnTx: v=1002, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=254 id=1075 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 01/08/12 12:48
6291544mS CMLOGGING: CALL:2012/08/0112:47,00:00:04,011,0119630851,I,1002,,,,,0,,""n/a,0
6291544mS CD: CALL: 1.2.1 BState=Disconnecting Cut=1 Music=0.0 Aend="Line 1" (1.1) Bend="User1(1002)" [User1(1002)] (0.0) CalledNum=1002 (User1) CallingNum=0119630851 () Internal=0 Time=15852 AState=Connected
6291544mS CD: CALL: 1.2.1 Deleted
6291545mS ATMCMLine: [1] StateChange Active->DiscReq
6291546mS ATMCMLine: [1] CMLinkLayer Tx: 'Drop'
6291546mS CMCallEvt: 1.2.1 -1 Alog Trunk:1: StateChange: END=X CMCSConnected->CMCSDelete
6291546mS CMCallEvt: 1.2.1 -1 BaseEP: DELETE CMEndpoint f524deb0 TOTAL NOW=1 CALL_LIST=0
6291547mS CMExtnEvt: User1: CALL LOST (CMCauseNormal)
6291548mS CMExtnEvt: User1: Extn(1002) Calling Party Number(0119630851) Type(CMNTypeUnknown)
6291548mS CMExtnEvt: User1: CMExtnHandler::SetCurrent( id: 1075->0 )
6291549mS CMCallEvt: 254.1075.0 -1 User1.-1: StateChange: END=X CMCSCompleted->CMCSDelete
6291549mS CMCallEvt: END CALL:23 (f526f6f8)
6291550mS CMCallEvt: 254.1075.0 -1 BaseEP: DELETE CMEndpoint f526fbe4 TOTAL NOW=0 CALL_LIST=0
6291553mS CMMap: PCG::UnmapBChan pcp[77]b1r0 cp_b f59b316c other_cp_b f59d7b14
6291553mS CMMap: a=0.18 b=1.1 M0
6291553mS CMMap: PCG::UnmapBChan pcp[95]b0r1 cp_b 0 other_cp_b 0
6291553mS H323Evt: RTP(END): 192.168.1.150/49152 192.168.1.155/49700 CODEC=Alaw64K(4) PKTSZ=160 RFC2833=off AGE=4211 SENT=200 RECV=187 RTdelay=0 jitter=0 loss=0 remotejitter=0 remoteloss=0
6291554mS CMMap: a=0.18 b=0.0 Mapper::FreeCodec freed CMRTVocoder resource busy 1, total 20
6291554mS ATMChannel: [1] CMLinkLayer Rx: 'Drop' (ls)
6291555mS ATMIO: [1] TRUNK RELEASE
6291555mS ATMChannel: [1] StateChange Connected->Releasing

 

[Telecomboy]

Are these analog lines? If so:

CLI Type: Default = FSK V23
This is the method used for CLI signalling on analog lines

 

[diegosaletti]

hi @Telecomboy

I made the change and still did not work.

any another idea?

 

[mattKnight]

what number are you expecting...

I assume you are somewhere like Brazil, where the CLI is carried as DTMF. The trace shows that you are receiving 0119630851 from the line.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[diegosaletti]

Hi @mattknight


Yes, I'm in Brazil and already set up the trunk for DTMF, but still does not work.

the number shown there is still missing two digits.

any idea?

tks.

 

[hairlessupportmonkey]

two digits off the front or back of the number?

ACSS - SME
General Geek

 

[amriddle01]

I think whenever you see "Sloppy timeout" in the trace as you have, it means the system is not happy with the quality/timings of the line, probably why some digits are missing

 

[diegosaletti]

depends on, there is no regularity.

moments are digits from the front, the rear other times.
in the case of trace did not appear the two central digits ...