I need some advice concerning CLI presentation, at present my company (a contact centre in the UK) gives out 2 different CLI’s. All are phones are set to present one CLI at the phone provider level (Number X) and we can override this on the definity using “change isdn public-unknown-numbering” we do this on the general office phone and present another number (Number Y) however as we do work for a number of different companies we need to present different CLI’s of each company so that if a person we have called rings the CLI they are greeted with a message stating who we called on behalf of, this is fine for business to business calls as I just enter another number in “change isdn public-unknown-numbering”, this gets more complex when we have to make business to consumer calls as the CLI that we present needs to be a free phone number and entering this number in “change isdn public-unknown-numbering” doesn’t show the free phone number and I don’t know how to get around this, I presume that I will have to get it sorted out by our line provider but I’m not sure of what service I will need to ask for, or if I can manage it on our definity it would be even better.
Any advice will be appreciated.
Thanks
Dave
Any advice will be appreciated.
Thanks
Dave