We have a system where the operator logs on as an agent at a local phone/work station and is recognised as being available by the CTI server. Clearly, the operator is also logged into the Definity system.
If, then, the CTI or workstation software falls over, the operator/agent appears to become locked into the Definity. If I reboot the switch, the user is cleared but there must be at least a way to do this from a remote telephone and, I guess, from the console.
We are currently experimenting with a new workstation software and, each time it goes to "debug" mode it effectively falls over and locks the logged-on agent.
Information, please?
Thanks and best wishes, Derek.
If, then, the CTI or workstation software falls over, the operator/agent appears to become locked into the Definity. If I reboot the switch, the user is cleared but there must be at least a way to do this from a remote telephone and, I guess, from the console.
We are currently experimenting with a new workstation software and, each time it goes to "debug" mode it effectively falls over and locks the logged-on agent.
Information, please?
Thanks and best wishes, Derek.