Clearing a Critical Alarm on a 3300

[Sambooka]

We had a number of issues last week with our 3300 which include restarting the PRI hardware and unplugging the network jack. Everything is fine now. When I go to Alarms there are no alarms present however in Communications Director it still shows CRITICAL on the status bar at the top.

I did DTSTATS CLEAR for the PRIs but no joy.

Using 4.2 SP2

Thoughts?

Thanks

Drew

 

[jrgood0852]

Check the SIP link. This often raises a Crit.

Always look out for the next guy because it may be you!

 

[Sambooka]

Thanks. If the SIP link still had an issue wouldnt it be visible under alarms?
Sorry for the noob question but where would I check the SIP link?

 

[jrgood0852]

Do a "SIP LINK STATUS" and "SIP LINK STATE ALL" and let us know the reply.

Always look out for the next guy because it may be you!

 

[Sambooka]

SIP LINK STATUS aborted. There is no SIP link programmed.

SIP LINK STATE ALL PEER aborted. There is no SIP link programmed.

(makes sense ) still not sure why I cant clear the alarm tho.

 

[jrgood0852]

Sorry.......you are not doing SIP. I have also seen where no alarm shows up in details, but still a Critical exists. I have seen a soft reboot fix this.

Always look out for the next guy because it may be you!

 

[Waldosworld]

Is the alarm LED lit?
Show fault alarm command show anything?
If not clear your browser cache.