Hiya,
We currently have a workaround whilst waiting to get voicemail configured properly on our Option 11c whereby one analogue DN has a telephone/answering machine (BT Synergy 2150) attached. This is basically the line staff use to call in if they can't make it to work, and leave messages if its out of normal business hour,or whatever.....
The phone generally works fine, but if a caller cancels after the answering machine has picked up, there is a clearance time of about 2.5 minutes (during which time the phone is engaged).
When I've tried to reproduce this, I can hear the phone repeating the "the other person has cleared" message.
I have reproduced this on other analogue lines by and hear the same message and its the same length of time before the line clears - so I don't think its the phone causing this.
Also, I have attached the phone to a direct line out (doesn't go via switch at all) and the clearance is instant.
As we tend to have many people calling in over weekends, etc - the time the phone is engaged means we're not always warned of absences, etc - causing a major headache for our HR people!
Does anyone know where I can change this to cancel at the DN as soon as the caller cancels on the switch?
Cheers,
Paul
We currently have a workaround whilst waiting to get voicemail configured properly on our Option 11c whereby one analogue DN has a telephone/answering machine (BT Synergy 2150) attached. This is basically the line staff use to call in if they can't make it to work, and leave messages if its out of normal business hour,or whatever.....
The phone generally works fine, but if a caller cancels after the answering machine has picked up, there is a clearance time of about 2.5 minutes (during which time the phone is engaged).
When I've tried to reproduce this, I can hear the phone repeating the "the other person has cleared" message.
I have reproduced this on other analogue lines by and hear the same message and its the same length of time before the line clears - so I don't think its the phone causing this.
Also, I have attached the phone to a direct line out (doesn't go via switch at all) and the clearance is instant.
As we tend to have many people calling in over weekends, etc - the time the phone is engaged means we're not always warned of absences, etc - causing a major headache for our HR people!
Does anyone know where I can change this to cancel at the DN as soon as the caller cancels on the switch?
Cheers,
Paul
