Class access

[vhtech1]

I have symposium express call center. I log in as sysadmin and I would like to make a couple changes to access classes. However all the name on the classes are configured to only view. Where am I able to change "access classes" to edit instead of view?
There are 4 groups set up and all of them are either view or none.Where do I change this?

 

[Milesprower]

I believe Express limits you to the pre-defined classes that come with the system. In other words, you cannot create new access classes with Express.

 

[vhtech1]

If you are not able to create new classes, can you at least modify the existing classes that are set up. I guess what makes no sense to me is that supervisor class is set with more options that a senior supervisor, so somehow this had to have been modified at one time, and modification for class is set to view only. I need to know how this can be changed.

According to the tutorial it shows you how to do it, but just unable to do it.
Thanks for the response.

 

[Jeff325]

what account are you trying to change it from?

 

[vhtech1]

I am logged in as sysadmin and that option is greyed out. If I look at the other 3 classes they are either set to non and I do not have the option of changing it anywhere. I just assumed I would have access to this as a sysadmin login.

 

[Jeff325]

vhtech1

From the Install NTP:

Four predefined access
classes: system administrator,
customer administrator,
supervisors, and senior
supervisor. System
administrators and customer
administrators can create
additional supervisor and
senior supervisor user types.
Only one customer
administrator logon ID.

Jeff

 

[vhtech1]

Jeff,

I use SECC 4.2, and I should be able to make changes under sysadmin or custadmin, however it looks like somebody made so you can not make any changes.
When I go to advance functions/user administration/Access classes I am able to see four classes:
1.admingroup, 2.call center admin, 3 senior supervisor, and 4. supervisor.
if I click on either one the four classes and I go to access tab (access class level o access is set to view or none in all four classes). This being like that, I am unable to make changes for either of the classes.
You mention the install NTP, is that SECC software?

Please help! Thanks

 

[Jeff325]

They are predefined by Nortel you cannot change them - try creating a new one.

Jeff

 

[vhtech1]

I wanted to created a new one, but that part is greyed out. I do not have that option.