I'm still having trouble, neither of those works. I am using a laptop. Is the * key the one on the 8 key or is it the one on the number keypad. Do you have to use the right or the left CTRL key.
Per MS article # 320191, left or right shouldn't matter, but it has to be the * on the numeric keypad. Otherise, you should use Terminal Services Manager to define a new hotkey combination if your laptop doesn't have a numeric keypad.
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