ascarpella
IS-IT--Management
Hi -
I've got two Citrix servers in a farm, running PS 4.0, updated as of 9/1/07. Both servers run CA eTrust Antivirus. Both servers are identical and load balanced, users mainly run the Desktop, but some do run published office apps. We have a mix of thin terminals and PCs. One of the servers is randomly becoming unresponsive and the users' Citrix desktops will "lock up". If I shake the mouse on the server, it will come out of screen-saver after 2-3 minutes. It'll then take another 3-4 minutes to log in. Hit Ctrl+Alt+Del, another 2-3 minutes. I haven't been able to leave it sit long enough to bring up the task manager, I usually kill it after 15 minutes or so as I need to get users back in. I've tried leaving it (Task Manager) open and sorted by processor time, but it's minimized when I get logged back in and it just won't come up. Users are eventually disconnected, at some point during this slowdown, so I just hard boot the server to get it back up. There are no errors in the Event Viewer. I assumed I had some bad RAM, but it's all been replaced one stick at a time and the issue still occurs.
If someone could point me in the right direction to look it'd be much appreciated.
Thanks!
I've got two Citrix servers in a farm, running PS 4.0, updated as of 9/1/07. Both servers run CA eTrust Antivirus. Both servers are identical and load balanced, users mainly run the Desktop, but some do run published office apps. We have a mix of thin terminals and PCs. One of the servers is randomly becoming unresponsive and the users' Citrix desktops will "lock up". If I shake the mouse on the server, it will come out of screen-saver after 2-3 minutes. It'll then take another 3-4 minutes to log in. Hit Ctrl+Alt+Del, another 2-3 minutes. I haven't been able to leave it sit long enough to bring up the task manager, I usually kill it after 15 minutes or so as I need to get users back in. I've tried leaving it (Task Manager) open and sorted by processor time, but it's minimized when I get logged back in and it just won't come up. Users are eventually disconnected, at some point during this slowdown, so I just hard boot the server to get it back up. There are no errors in the Event Viewer. I assumed I had some bad RAM, but it's all been replaced one stick at a time and the issue still occurs.
If someone could point me in the right direction to look it'd be much appreciated.
Thanks!