Citrix and Outlook Problem

[thebdj]

Hi. Got a problem with Outlook when using Citrix. I am using Desktop over Citrix using an ICA Client.

We are using a piece of software called Dolphin which is synonymous to the travel industry. The software works beautifully and fine outside of the Citrix environment but carries one problem inside the environment.

When inside the program Dolphin there is an e-mail button. When you click on it, it should build an e-mail, use a default profile and send the email away. Instead, it prompts for an Outlook profile. I don't want this prompt, I just want it to be automatic.

One solution is to have Outlook running as an application then it works. I don't want this and it isn't necessary outside of the Citrix environment.

Both the system inside and outside the environment are absolutely identical, the default profile is set to always be used inside Outlook. There are no outlook problems as far as I am concerned.

Would appreciate your help
Cheers
The BDJ

 

[Ogi]

You need to configure the profile to "Always use XXXX profile" and then that question will cease to appear!

Cheers,
Carl.

 

[thebdj]

It already does always use xx profile and it works beautifully if you just open Outlook up, as it should. But not through this program through Citrix. We know the program is fine because the same thing works a treat outside of a Citrix frame.