We have a customer who just opened a satellite office and we installed a Citel 4100IP PBXGateway and remote.
Calls sound very choppy. I've tried adjusted both the jitter delay and packet size, but it has not helped much. I also tried moving from G.711 to G.729A but that just made it worse.
On the MICS side of things I tried plugging a set into the ports we are using and the voice quality is fine.
I have had limited experience with these units, but the customer really wanted to extend the full phone system features without spending a lot of money on a new IP system. I originally suggested using 2 POTS lines at the new office for the 1 person who will be there, and then leaving the set at the main office forwarded to it. They want the remote worker to be able to assist with answering and transferring calls though.
Any ideas?
Calls sound very choppy. I've tried adjusted both the jitter delay and packet size, but it has not helped much. I also tried moving from G.711 to G.729A but that just made it worse.
On the MICS side of things I tried plugging a set into the ports we are using and the voice quality is fine.
I have had limited experience with these units, but the customer really wanted to extend the full phone system features without spending a lot of money on a new IP system. I originally suggested using 2 POTS lines at the new office for the 1 person who will be there, and then leaving the set at the main office forwarded to it. They want the remote worker to be able to assist with answering and transferring calls though.
Any ideas?