jgodfrey71
IS-IT--Management
We have about 40 people using VPN software to access our network through our Cisco Pix 515 firewall, but just one person cannot get their connection to work. The person in question has quite a unique setup at home, in that she has several computers all linked up to the Internet at once, I think because her husband may run a business from home.
Their ISP is Easynet and the line connects into a Lucent callpipe 1-port router, then a Netgear MR314 4-port wireless router. She is running Windows 2000 Professional SP3 on her PC.
When she connects via the Cisco VPN client (rel 4.0.4) it seems to connect (i.e. yellow padlock closes) and when she does an ipconfig she has been allocated an IP address and the correct DNS servers as normal.
The problem is that despite this she still can't ping any of our servers by name or IP address as it just times out. If she tries to map a drive to our network the Lucent router crashes and needs to be rebooted in order to get the Internet connection back. Similarly, when I tried to ping the IP address that she'd been allocated her router crashed again and had to be rebooted.
Does anyone have any suggestions for some tweaks she could make to her PC or VPN client to get round this issue ? She managed to get it working perfectly ok when we had a Watchguard firewall and Watchguard VPN client, so obviously the thing is workable, but at present she seems to have hit a brick wall.
Their ISP is Easynet and the line connects into a Lucent callpipe 1-port router, then a Netgear MR314 4-port wireless router. She is running Windows 2000 Professional SP3 on her PC.
When she connects via the Cisco VPN client (rel 4.0.4) it seems to connect (i.e. yellow padlock closes) and when she does an ipconfig she has been allocated an IP address and the correct DNS servers as normal.
The problem is that despite this she still can't ping any of our servers by name or IP address as it just times out. If she tries to map a drive to our network the Lucent router crashes and needs to be rebooted in order to get the Internet connection back. Similarly, when I tried to ping the IP address that she'd been allocated her router crashed again and had to be rebooted.
Does anyone have any suggestions for some tweaks she could make to her PC or VPN client to get round this issue ? She managed to get it working perfectly ok when we had a Watchguard firewall and Watchguard VPN client, so obviously the thing is workable, but at present she seems to have hit a brick wall.
