I have a user in a hotel, his laptop has been working fine on remote connections previously, now he gets the padlock when he connects but no IP traffic is being passed. If he pings he gets "host unreachable". I'm thinking he is behind a hotel firewall (he says no) but anything else I can check to confirm? I was going to make the newest client available to him via download (internet access works fine), he's running 4.7 version so I was going to bump him to 4.8. I've also tested his connection profile on an a test box and it worked fine.