Cisco Unity Connection Web Inbox cant play messages

[keithja]

Hi,

new to Cisco call manager and assorted pieces.

We just recently brought the newest version of CUCM and Cisco unity connection up at our site.

Everything is basically working ok, however if you go into the Ciscu Unity Connection Web Inbox (from Chrome v40.0.2214.111 m) (or any other browser Ive tried) and try to play a message by clicking the play button, you receive the message "HTML5 audio compatible browser or QuickTime Plug-in not found. Select Phone option to play the message."

However after you've attempted to play via the play button, or otherwise click on a message, message.wav is shown below the message, and if you right-click that and select 'open in new tab', the message plays.

I have searched the specific error message, and all of the reults refer to uninstalling and reinstalling firefox. I do not have firefox on the machine I am testing from.

Any thoughts anyone?

thx
k

 

[whykap]

have you tried with firefox?

 

[gnrslash4life]

Chrome has never played completely nice with UC products. Cisco didn't officially say it supported it till at least 9.x but maybe the new version of Chrome changed that again.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE

 

[keithja]

Firefox worked perfectly! Thanks!

Does any version of IE support it?

thx
k

 

[whykap]

No, just use firefox. Chrome will be cisco's supported browser but they are not there yet. Firefox/Mozzila is the way to go in most cases.