Cisco Unity Connection to MS Exchange

[scottrichie]

I am trying to setup my Cisco to Exchange connection so I can receive my Voice Messages in my Exchange Inbox. I seem to have all of the settings in and class of service setup and assigned to the user I am testing. I leave a voice mail and it goes to the phone but never makes it the exchange inbox.

Is there anyway to test the connection between the two and look at the log files?

Cisco Unity Connection version: 2.1.0.9901-362
Cisco Unified CM Administration System version: 6.1.1.3000-2

Thanks in advance!

 

[whykap]

Check this link out. it might help you out. make sure your exchange server is allowing IMAP connections.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration/guide/2xcucsag295.html

 

[scottrichie]

This is the document I followed, thanks.
What I really need is a way to test it and look at a log file of some sort. I need to see if call manager is trying to send the message to exchange and where it is getting hung up. It would be great if Cisco had a "test connection" button!

Thanks again

 

[whykap]

Have you configured this piece?

http://www.cisco.com/en/US/docs/voi...2x/user_setup/guide/2xcucus030.html#wp1049944

There is no "easy" button as far as i know. By the way the logs would be in Unity connection and not call manager.

Do you see anything in the logs in your email server?

 

[whykap]

Since 2.x is a linux server you will need to install RTMT on a PC, enable traces in unity connection and collect them through RTMT.
The once you are looking for in your case will be CML, CsMalUmss and possibly CuImapSvr
They will give you insight on access to the message store,etc.

 

[scottrichie]

If I create a new account in Outlook and point the IMAP to the unity server I am getting my voice mails, BUT, I need my voice mails to go into my normal outlook mailbox. I cannot create a second account that is just pointed at the unity server, the messages wouldn't show up in OWA or on my Black Berry.

I know that the Unity Server and Exchange Server are talking.... I can now listen to my emails being read to me on my phone.. TTS Now I just need to listen to my voice mails from my email!

 

[scottrichie]

Whykap: In a post next to mine you stated...

"As far as the voice mail issue goes you need to understand that it is your email server that stores the messages and not unity itself. When a message is deleted it is gone, whether you delete it from the phone or your email client on your pc."

How do I tell my unity server that messages need to be stored on my Exchange Server? Is this what is causing my problems?

 

[whykap]

That was an answer for a different post on a question for Unity. Unity is unified messaging where Unity connection is integrated.
Two different products.
Unfortunately I do not have a lot of experience with Unity connection as an integrated platform. If my customers want unified messaging I install unity for them.
That is why I was saying you need to look at your debugs/traces. Sounds like you are close and unity connection does what you are asking (except storing messages in exchange).

By the way, when you get it working there will be another "inbox" in your outlook where your voice mails will get dumped. As I mentioned earlier this is integrated and not unified messaging.
If unified is what you were after you purchased the wrong software.

Let us know what you end up with.