cisco call manager placing a call on hold

[xharryooo]

how do you ptrogram the line settings on a 7962 so that when the secretary on a 7962 places a call on hold the boss can pick up the call from his phone a 6921. Her phone has his line appearance but when the call is placed on the boss can not retrieve the call.

 

[whykap]

so the bosses line is a shared line that the secretary puts on hold yet he cant see it? Or is she putting the call on hold on her line?

 

[xharryooo]

Under Directory Number Information these have to be configured as follows for the boss to be able to access the call placed on hold

Multiple Call/Call Waiting Settings on Device SEP18339D14EADDNote:

The range to select the Max Number of calls is: 1-200

Maximum Number of Calls 2

Busy Trigger 1 (Less than or equal to Max. Calls)

 

[whykap]

Change that to max of three and busy trigger of 2 on both phones.