Cisco Call Manager 4.2 2800 series switches.

[chame1eon]

Hi.

We have several offices with mostly AT&T post lines. In some of them they are using Cisco 2800 series switches that were set up by a 3rd party at some point in the past.

AT&T will no longer forward lines if there is a problem with the power, phones system or wiring inside the office. They do have a free feature called "Alternate Answer" that will automatically forward lines to a predetermined number if it is not answered after a set number of rings.

In the offices with Avaya systems I found that I could set the service to forward after 1 ring and set a blank queuing message on the Avaya system so that the system effectively picks up the phone and the line never forwards unless the phone system is unavailable.

I was wondering if there was a simple way to do this for the Cisco systems or if I have to got through what appears to be a long process of configuring an attendant just for a blank message and ringing.

We are not configuring or maintaining anything that we don't need to in these old systems because we are slowly phasing them out.

Thanks for reading.

 

[mjwald]

If you have uccx, you could write a basic script that will do that.