CID on MICS POTS lines

[kmcintosh78]

I have a personal customer that I am trying to wrap up the install of a used MICS, and I am having a hard time with getting CID to come up on IB calls to every set. Lines are POTS.
What am I missing?
All that they are getting is the ID of the individual line displayed on their sets.
Thought I set each Extn with enable CID. Should I be looking for anything else?

 

[exsmogger]

You do have caller ID trunk cards? If so, you need at least 6.1 software to allow auto display of caller ID on all sets where lines appear & ring. If software level is OK you assign caller ID under Terminals & Sets - Telco Features - Feature Assign. For each line that appears & rings change Caller ID Set to Y. Under Terminals & Sets - Telco Features change first display to Number and change Called ID to Y. Repeat for each extension

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[kmcintosh78]

I will have to check on the software level and cards.
What are the trunk card model ID that I need to look for?

 

[exsmogger]

Caller ID cards will be labeled CI on the front, NT5B41 or NT7B75AAAE. Regular trunk cards are labeled DS on the front, NT7B75GA or NT7B75GB.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[bramfrank]

Assuming you have call display line cards, keep in mind that older (I believe it is pre 6.1) MICS software will only direct automatic CLI information to a single set. Usually one assigns that to the attendant.

Pressing F811 (call information) will allow other users and users who are on their phones to display the CLI information for ringing calls