CICS single station problem.

[KTM72]

I have one station (104 on the block) that has a problem. It is unable to receive incoming calls from both the outside lines and intercom. It is capable of dialling out to both. Anyone have any ideas? All of the setup appears to be the same as all of the other phones in the office.

I was miserable, then someone told me "smile and be happy, things could be worse". So I smiled and was happy...and they were right, things were worse!

 

[KTM72]

In addition, this phone completely died the other day. The set was replaced and it was functioning normally afterwards.

I was miserable, then someone told me "smile and be happy, things could be worse". So I smiled and was happy...and they were right, things were worse!

 

[RikRodgers]

So, problem solved?

 

[KTM72]

No, that was just some additional background information. I was also checking the log and it is showing EVT299 (power-up after power failure) which is explainable. Also showing EVT247...which I do not know what it is and have not been able to find anything else on it.

I was miserable, then someone told me "smile and be happy, things could be worse". So I smiled and was happy...and they were right, things were worse!

 

[KTM72]

Showing 10 reoccurring EVT's on the 247 also. Anyone know what event code this is?

I was miserable, then someone told me "smile and be happy, things could be worse". So I smiled and was happy...and they were right, things were worse!

 

[RikRodgers]

Before we start complicating things, press feature *0, then intercom on that set to find out what extension it is. If you had set relocation on when you swapped it out, then the extension will not be the same as the old phone.

 

[KTM72]

Already set that up, its showing 224 as it is supposed to. I built the entire thing again after it failed.
Every single programmed function is working on it just fine, it just will not allow incoming calls of any kind on that station. I tried to copy another perfectly working set profile onto it but that would not work either.

I was miserable, then someone told me "smile and be happy, things could be worse". So I smiled and was happy...and they were right, things were worse!

 

[KTM72]

It is showing "Not in service" when someone tries to call it. Looks like it is just not being "seen" by the switch, but only on incoming.

I was miserable, then someone told me "smile and be happy, things could be worse". So I smiled and was happy...and they were right, things were worse!

 

[curlycord]

Have you swapped sets at the site with another?
Have you moved the DN to another port?
Have you tried to disable the port then re-enable


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[KTM72]

The set has been changed out with another (which was functioning at a different DN) I have not been able to move the DN to another port, unfortunately all ports are in service. The port has been disabled and reinabled several times with no joy.
I am planning on doing a system restart at the close of business today to see if that perhaps corrects it.

I was miserable, then someone told me "smile and be happy, things could be worse". So I smiled and was happy...and they were right, things were worse!

 

[curlycord]

You should change the DN (swap DN's with another phone) then change the jumper.

You need to see if port issue or software.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[KTM72]

I will try that after 5 Curly, thanks. Will let you know how it looks tomorrow I guess.

I was miserable, then someone told me "smile and be happy, things could be worse". So I smiled and was happy...and they were right, things were worse!

 

[RikRodgers]

Any luck? Sometimes a power cycle will fix strange issues, like locked CO ports, and seemingly blown station ports.

 

[KTM72]

None at all...bad port. Problem solved though, swapped it with the shop phone, which does not recieve incoming calls anyway!

Thanks for all the help guys.

I was miserable, then someone told me "smile and be happy, things could be worse". So I smiled and was happy...and they were right, things were worse!