RoddyMaclean
Vendor
Good Morning:
On a CICS 30AGK12 with three incoming lines, I have the following situation. Typically the receptionist at 221 answers all calls before the flash picks up on the fourth ring. When she takes a break she forwards her phone to 227 where an alternate takes calls. What is happening is that when the phone is forwarded to the alternate and she takes a call, any other calls go into the main receptionists voicemail. Both 221 (M7310 with blf) and 227 (M7208) have two intercoms, and DND is off on both phones. Any ideas appreciated.
On a CICS 30AGK12 with three incoming lines, I have the following situation. Typically the receptionist at 221 answers all calls before the flash picks up on the fourth ring. When she takes a break she forwards her phone to 227 where an alternate takes calls. What is happening is that when the phone is forwarded to the alternate and she takes a call, any other calls go into the main receptionists voicemail. Both 221 (M7310 with blf) and 227 (M7208) have two intercoms, and DND is off on both phones. Any ideas appreciated.