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CICS MOH not working 2

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rshah010

IS-IT--Management
Feb 5, 2011
4
Hey guys,

Quick question for you. I recently put in a CICS nortel system in my office and punched down a 3.5 mm (stereo) male audio cable to the 23rd pair, I'm feeding the audio through an iPod.

Now when I enable music on the phones, [Feat 86], it comes through crystal clear to all of the phones...

When I call the phones and try to put myself on hold for a brief second I hear the music, then one of two things happen; either I hear static and no music, or the music cuts in and out at a very low volume with static in the background. I did try to reverse the polarity and alter the volume on the iPod to no avail.

[The settings for MOH are enabled properly to the best of my knowledge]

I'm not sure what would cause something like this, I tried searching but couldn't really find anything too useful. I did see that some people said iPod's won't work, as they are not outputting 600 ohms but others said iPods / Zunes worked just fine for them so I'm at a loss... any help would be appreciated. Thanks!
 
if your getting music with f86 then the ipod is fine
is it happening on 1 line or all lines
it could be the trunk card

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S.H.A.D.O.
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mike
 
It is happening on all 4 lines regardless of if I call from a landline or a cell... Any ideas how I can check the trunk card? or if anything else could be wrong?
 
try using a stereo to mono adapter

WORK SMART NOT HARD
 
Tried the stereo to mono today, no luck
 
try a bogen wmt matching transformer. it converts 8 ohm to 600 ohm so it will match the moh input on the phone system

WORK SMART NOT HARD
 
But would that help since I can already hear it clearly with F86?
 
Sounds like a software glitz. If you hear background music it it on the system. Check the programming you can have background music and not MOH they are 2 different settings.
 
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