Wow it's been a long time since I've posted here. Glad this site is still up and vibrant!!
Situation:
Norstar CICS Rel. 6.0 unexpanded
Call Pilot 100 3.1
2xCLID trunk cards
12 sets 10 are M7310's Rls 16 or better
IATA unused
Four copper loop CO's incl 3 line overline & single loop w/real numbers each and call transfer (hookflash transfer) feature from Telco.
Problem:
The system won't properly execute an "automatic" external transfer through F4 & routing. This takes two buttons. Route 000 set up (but also set up & tried Rt 001 with same neg results), access code set up, line pool for 3 line overline setup, set relocation = Y, host timer 1000 and link timer 600.
What happens is that any link (F71) transfer executed by the CP100 works fine. Doing a manual transfer from a phone works fine - (flash - dial target digits - flash hangup - call goes through and lines properly drop). BUT when I set this up on a speed dial button (upper button field M7310) as Rte Code - Intercom - F71 F78 xxx xxx xxxx F78 F71 (which is exactly - except F78) how it is hand dialed, the call dials out, rings the target phone once then drops both in bound caller, target phone and then drops the loops in the CICS. I think I've tried every combination of pauses, flash and even F*89 which will hang up the call as if it were a finger on the Rls button.
I don't think it's a Telco problem, I don't think it's a set problem but I'm not sure where to go from here. Line cards? Something slowly melting on the mother board? The customer activated Musical Phones (set relocation) and has some occasional cross link errors showing up but the stated Ext CFWD problem is consistent and repeatable.
Thansk for any suggestions.
Cheers
Arrr rrrrr
"..second star to the right and straight on 'till morning.."
VVV
Situation:
Norstar CICS Rel. 6.0 unexpanded
Call Pilot 100 3.1
2xCLID trunk cards
12 sets 10 are M7310's Rls 16 or better
IATA unused
Four copper loop CO's incl 3 line overline & single loop w/real numbers each and call transfer (hookflash transfer) feature from Telco.
Problem:
The system won't properly execute an "automatic" external transfer through F4 & routing. This takes two buttons. Route 000 set up (but also set up & tried Rt 001 with same neg results), access code set up, line pool for 3 line overline setup, set relocation = Y, host timer 1000 and link timer 600.
What happens is that any link (F71) transfer executed by the CP100 works fine. Doing a manual transfer from a phone works fine - (flash - dial target digits - flash hangup - call goes through and lines properly drop). BUT when I set this up on a speed dial button (upper button field M7310) as Rte Code - Intercom - F71 F78 xxx xxx xxxx F78 F71 (which is exactly - except F78) how it is hand dialed, the call dials out, rings the target phone once then drops both in bound caller, target phone and then drops the loops in the CICS. I think I've tried every combination of pauses, flash and even F*89 which will hang up the call as if it were a finger on the Rls button.
I don't think it's a Telco problem, I don't think it's a set problem but I'm not sure where to go from here. Line cards? Something slowly melting on the mother board? The customer activated Musical Phones (set relocation) and has some occasional cross link errors showing up but the stated Ext CFWD problem is consistent and repeatable.
Thansk for any suggestions.
Cheers
Arrr rrrrr
"..second star to the right and straight on 'till morning.."
VVV