CICS 8x16 lines 5 though 8 not working

[GWA1]

I have a CICS 8x16 7.0 were the first 4 lines are working fine. we added 3 new lines (31, 32, 33) and configured to ring/app on the phones, but when we punch the button there is a delay then service not available on the display and a fast busy.

The new lines have been tested by replacing one of the first 4 lines and they work.

Bet I am missing something very simple here.

 

[phoneguy427]

It sounds like you might have restricted software. In maintenance can you go to port 116 in dn status. If not you have restricted software.

 

[CTCINY]

Do you have 2 trunk cards in the system? If you do check in maintenance and be sure that the card is enabled.

 

[GWA1]

If a 8x16 was purchased (verified with invoice) wouldn't that mean that the system is not restricted? (although it would not be the first time a supplier shipped the wrong item).

 

[GWA1]

There is only one trunk card in system. Do the second group of 4 lines need to be enabled or are they active by default?

 

[gforce9]

It sounds like you have the s/w to have 8 lines, but you need the hardware (2nd trunk card) to make them work. Each trunk card gives you only 4 lines.

 

[GWA1]

Crap... so each card on these systems is only good for 4 trunks? It is not possible that the one card in there can handle the 8 lines?

 

[CTCINY]

Nope. 4 lines per card.

 

[GWA1]

Thanks everyone... I will scavenge a second card and get those lines up.