CICS 7.1 forward calls from DN to cell...

[IceDude]

I was wondering how would I set up a forwarding on one set when that user wants to work from home and have all his office phone calls forwarded to his cell phone?

I have tried going to capabilities and using F84 which automatically forwards all incoming calls from a single line, but I want to forward only if that incoming call is coming to extension 222 for example.

Any help would be greatly appreciated! Thanks guys.

 

[Dasheen]

Make sure redirect is enabled for that set then use Feature 4 and input the cell number. Don't forget to include your pool access code before the phone number. This will fwd all calls to that ext to your cell phone.

 

[ptstechnician]

You will also have to setup Routes & Destination Codes.

 

[IceDude]

When I try Feature 4 and try to enter the cell # I get "Invalid Number" error. When I try it with 9 I still get the same error.

If I do F4 and enter a local extension then it works fine.

Maybe I am missing the pool access code which I don't know what that is or how to get that? Can you explain?

Thank you again!

 

[Dasheen]

Have u turned on enable redirect for that DN under capabilities?

 

[ptstechnician]

Sounds like your going to get some Nortel help with this issue, if you don't know what a line pool code is. Sorry.

 

[Deweyhumbolt]

You need to eliminate "9" as a Line Pool code. Then make "9" a Dest. code, have it access Route 000. Line Pool codes under Line Pool codes, Dest. codes under Routing Services.

Adversity is Opportunity

 

[IceDude]

OK for that DN under capabilities I have:

Fwd no answer-> blank
Fwd on busy -> blank
DND on Busy: N
Handsfree: Auto
HF answerback: Y
Pickup group: none
Page zone: 1
Paging: Yes
D-Dial: Set1
Priority Call: N
Hotline: None
Aux. Ringer: N
Allow Redirect: Y
Redirect ring: Y
SM Supervisor: N

I'm going to try what Dewey said above and see if I can figure that out.

Let me know if someone comes up with any ideas.
THanks again.

 

[IceDude]

Ok I went into the Routing Services and setup 8 to be the desc. code and then used F4 and entered 8+phonenumber, but when I try to call and enter the extension # nothing happens, it's just quiet... It does not forward? Any ideas?

 

[Deweyhumbolt]

That is the answer, but be aware, while you make this change, no one will be able to dial out by pool. In reality, it should take 3 mins.

btw, your set programming is correct.

Because you don't have any lines to forward out. The Dest. code has to reference a Route. Make it Route 000.

Adversity is Opportunity

 

[Deweyhumbolt]

And absorb 1.

Adversity is Opportunity

 

[IceDude]

Dewey,

Thanks a lot for your help!

Here's what I have for DstCode 8, Normal Mode - Rte:000, AbsorbLenght:All, still no signal just quiet...

Thanks again guys.

 

[IceDude]

Small correction - now it just goes straight into the voicemail!

 

[exsmogger]

Did you set route 000 to use pool A?

Brian Cox

http://www.jandjcommunications.com

 

[BR8770]

Folks, I have read thru this thread and I have the same problem as IceDude...One glitch tho, I am already using the digit "9" for an access code, since I am behind a Centrex. I have used "8" for the dest code as well and set up Route 000. I dunno.....I can't figure what I am doing wrong...

 

[Dasheen]

BR8770

If all your analog/CTX trunks are in pool A, have you assigned pool A to route 000 and have u assigned destination code 8 to use route 000?

 

[Deweyhumbolt]

BR8770, after you do what Dash posted. Make sure you absorb all. Since, your behind a Centrex, you'll probably have to press, Ftr4, 8 (dest. code), 9 (Centrex dial tone), xxx-xxxx (tel. #).

Adversity is Opportunity

 

[RikRodgers]

Ice dude- You say it goes straight to VM? You may have it working.

The voicemail you're getting- is it his cell phone's vm? Does he have it turned on?

 

[IceDude]

Rik - yes it goes straight into the CallPilot voicemail not the cell.

Do I need to disable his VM in order for the forwarding to work properly?

Thank you.

 

[IceDude]

Ok quick update.

For Rte000 I have:
Dialout: No numbr
Use: Pool A

When I do the Feature4 and enter 8+cellnumber it says Forward #8xxxxx on the display. But when I call it from my cell phone to check if it forwards after entering the extension I get "please hold" and then it's just quiet...

Any ideas appreciated.
Thank you!