CICS 6.1 w/ CP100 2.0 - Forwarding Problem

[alexburke]

CICS 6.1 SIP (CICS AA and System Answer turned off) with CallPilot 100 Release 2.0.

Configuration: four lines, all configured as Answer Mode: Manual, ring at most sets. Prime Set set to none.

CallPilot is set to not answer any lines, as the AA hasn't been configured yet (no AA greetings have been recorded, only voice mail box greetings have been recorded). "Answer Lines" checked (unchecking makes no difference).

Set connected to port 101 is DN 701.
Set connected to port 102 is DN 700.
CP100 is DN 801-804 (F985 shows to use 801).

701 and 700 configured in CICS to CFNA and CFB to 801 so that when calls are answered by a human and transferred to 701 or 700, the caller will get 701 or 700's voice mail box if the call goes unanswered. Forward delay is 4 rings.

The problem is this: Even though the CP100 is configured to not answer any lines, it immediately answers the call (after about half a ring) and the caller gets 701's voice mail box greeting!

So on a hunch I changed 701's CFNA (not CFB) to ext 700, and called the system. After half a ring, I got 700's voice mail box greeting.

Removing CFNA and CFB entirely on 701 and 700 cured the problem -- the CP100 now never answers. However, I'm going to need to restore this forwarding once the CP100 goes into service.

So what's going on here?

Thanks in advance!

 

[exsmogger]

Since the calls are immediately being answered I would say the CFB is your problem. CFNA allows a call to ring at a phone for the programmed number of rings before transferring to the personal mailbox. ANY type call that rings a station will be forwarded to its personal mailbox the way you have it set up. CFNA or CFB are not required to send calls answered by the AA to the correct mailbox. The CallPilot will follow the transfer return rings set up in the CICS. When using CFNA just make sure the call forward rings in the CICS are set higher than the AA answer rings in the CallPilot.

Brian Cox

http://www.jandjcommunications.com

 

[alexburke]

I think you've misunderstood -- the CallPilot's AA is completely disabled. No greetings are recorded, and the Answer setting for all lines is set to None.

Why would CFB cause an incoming call on a trunk line that is configured to Appear & Ring at a set to instantly forward to the CFB extension, even though the set isn't busy (or in DND)? This doesn't make sense.

Furthermore, changing the target DN for CFNA caused me to hear the voicemail greeting of the new DN (which had CFNA and CFB pointed to the CP100), even though CFB at the original set was still pointed directly at the CP100? This indicates that somehow CFNA is the culprit.

Thanks for your time, but perhaps another read through my original description would be of some benefit. Let me restate the salient bits:


Scenario A:
-----------
DN 701 (Port 101): CFNA to 801, CFB to 801
DN 700 (Port 102): CFNA to 801, CFB to 801
DN 801: CallPilot 100 with voicemail active and AA *disabled*

Incoming calls in Scenario A are answered after half a ring and hear DN 701's voicemail greeting.


Scenario B:
-----------
DN 701 (Port 101): CFNA to 700, CFB to 801
DN 700 (Port 102): CFNA to 801, CFB to 801
DN 801: CallPilot 100 with voicemail active and AA *disabled*

Incoming calls in Scenario B are answered after half a ring and hear DN 700's voicemail greeting.

 

[Arr]

Remove only both CFBs and test.

PhM

 

[curlycord]

You say "so that when calls are answered by a human and transferred to 701 or 700"
how are these calls being transfered to 701 and 700? from who or what??

By the way! NEVER have CFB set on a phone that takes incoming calls/has line appearance with ringing! if one receptionist is available they wont get any of the calls if the other is on the phone!

This is a strange one!

check service modes to make sure the 801 is not in there, check to see if any answer DN keys are used.

Go to DN 801 and program 2 intercoms, if any lines assigned then remove them, remove paging and HF while your at it and copy programming to 802,803 and 804.

Try turning vmail off in F983 power down then power up and turn vmail back on in F983.

we know vmail is answering BUT! we dont know how?
Try powering down Call Pilot, disconnect ext 801 jumper and put a telephone in its place and test, the problem may appear on the screen and tell a story!

Is this a trick test for the pro's? lol
GL : )