Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

cics 4.1

Status
Not open for further replies.
rcf

rcf

Technical User
Sep 11, 2002
8
US
customer has caller id trk carth he is having to press f*811 to see who is calling I know there is a auto setting but can't remember how set it. thanks
 
Sort by date Sort by votes
Under Terminals&Sets, you have to specify whether or not a DN is a 'Caller ID Set'. Change this to 'Y', and you should be all set. Also, make sure you ask the customer whether they want to see the Name, OR the number. Only one will show at first...but not both. Pressing the INFO button displays the other information. Lastly, ask the customer if they want to Log the calls. Some like this feature, some don't.

HTH,
- Joe
 
Upvote 0 Downvote
Thank you very much, I just could not remember !!!!!!!!!
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

MIKEY-MIKE7
  • Locked
  • Question
NORSTAR CICS 4X16 CALL FOWARDING OUTSIDE
Replies
2
Views
157
curlycord
curlycord
MIKEY-MIKE7
  • Locked
  • Question
Nortel CICS 4x16 Call foward Outside
Replies
3
Views
135
curlycord
curlycord
Stephen Smith
  • Locked
  • Question
Help Troubleshooting Nortel CICS Noise on all Phones - swap positions of trunk cards
Replies
2
Views
274
curlycord
curlycord
witchdoctor99
  • Locked
  • Question
CICS 7.0 vs 7.1
Replies
4
Views
169
witchdoctor99
witchdoctor99
witchdoctor99
  • Locked
  • Question
CICS
Replies
2
Views
103
witchdoctor99
witchdoctor99

Part and Inventory Search

Sponsor

Back
Top