CICS 1.0 problem with MWI using External Central Office Voice Mail MWI

[phoneboney]

I read that I can set up the Telco MWI so that it will alert that a voice mail messages is pending by setting both the line and the sets VMsg under Telco options. I did this and I also set up the telephone number for the telcos Voice Mail service as instructed. I have installed a CI card as instructed. When I leave a message on the MSG nor the MWI light will show on the T7316e handset. I listen to Line 1 and I do hear a Stutter Dial Tone from the Telco indicating that there is a message waiting. Could the problem be with my setting or could the Telco not be sending the signal to the CICS. Is the signal they send special that the CICS is listening for to turn on and off the message indicator?

 

[allworxguy]

Lamp will not light unless you are using software 6.1 or higher.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[phoneboney]

Yes that I see from the docs but it wont even say the work MSG on the display. I thought it was suppose to do that even on 1.0?

 

[allworxguy]

There are two signals from the telco. Stutter dial tone and and a DC MSG waiting lamp voltage. Your telco is probably only sending stutter. To prove plug a single line set with an MSG light into the the CO to see if it lights the light.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[phoneboney]

The C/O did not have the MWI signal feature turned on. As soon as they turned it on it started to work.