Chronicall call recording library not to look at VRL

[JKido]

Hi,

In our IPO manager -> User -> Voice Recording, we have enabled the Auto and Manual Recording Mailbox of our agents to specific folders (dummy folder per user), which means the Voice Recording Library (auto/manual) option is unticked and we are saving the recordings in per agent folder for us to easily retrieve per agent.

Is it still possible for chronicall to look up for the recordings and show it in cradle to grave? Is there settings i need to change?

Thanks a lot!

 

[amriddle01]

No, it needs to use the VRL

http://www.ipoffice.tel

 

[hairlessupportmonkey]

because its VM that does the recording and Chronicall just archives it.

ACSS - SME
General Geek

 

[JKido]

I appreciate your replies. Is there a workaround? Is it possible to, you know, copy the latest recordings in those folder and copy it to VRL folder?

Please bear with me.
Thanks!

 

[amriddle01]

That's a windows question really, but I guess they will be named differently and so probably will not track against the call. Xima will sort the recordings per Agent no need to do it for yourself too

http://www.ipoffice.tel