checkouts not matching end of day

[ccTexas]

We're running aloha QS with about 18 active registers in a 24 hour operation. For the life of me I cannot get the checkouts to reconcile to the end of day tape. Any ideas? Also, an earlier thread (693-1066771) AngrySpider talks on 5/26/05 heading of credit card tips throwing off cash owed talked about "store collects tips" check box. I don't think QS has that. I am currently reducing the amount of credit card tips from the amount of the total deposit each day but it has made the problem worse. Any ideas????

 

[AkamaiAloha2]

I used to have the handle Angryspider, but I don't remember that post, nor can I find it. This is Aloha we're talking about, right? Post a link to the thread, and I'll try to help.

 

[posrescue]

Many things can cause an "out of balance".
What version of Aloha QS?
Things to start with
- Are there open checks in a queue before EOD.
- What are you comparing the checkout totals to. Make sure your sales report is set up correctly and compare to that.
- Do you do cash in or cash out? If so make suer those are set to effect deposit.
- Is the system set to 24 hr operation? If so your cashier checkouts will not match sales report exactly since some checkouts will span 2 business days if they are active when EOD occurs

 

[ccTexas]

Thanks for the input - I will check out all of these things and see if that corrects my problem. We try to have the final checkouts done by 5 a.m. (when EOD runs) but sometimes they don't and we know to look at the bottom of the tape for how much $$ belongs to the previous day.

One thing we are really concerned about is that the credit cards include the tips but, of course, we don't get the cash on them until the credit cards funds are received from the processor. HOWEVER, the checkout takes the CC tips into consideration when you look at the shortage on that register.

 

[DTSMAN]

Make sure you are comparing your checkouts to the deposit calculated in the sales report and not the total cash tenders line in the sales report.

Bo

Kentucky phone support-
"Mash the Kentrol key and hit scape."

 

[ccTexas]

Why would there be a difference? Wouldn't total cash collected be the same as how much the deposit should be? We enter the figures into an excel spreadsheet and don't use a "bank" on each register - we only use the pickup "cash out" when we do a pull on the registers. We take the net sales from the end of day summary, add to it the taxes and the comps, and that equals gross sales. We take the net sales and add to it the taxes and subtract the comps for our cash to account (or what the deposit should be)