Check Printing in PRogress??

[kgauvin]

We are unable to print checks because the checks appear to printing already, however the print que is empty. The message "Check Printing in Progress Appears" is there a quick resolution for this?

Kgauvin

 

[teofanes]

Well, I think you probably printed checks and didn't updated. The system is still recognizing the old stack that was printed. Find out which one was the last check printed and start from there...don't forget to update the check register after printing checks.

 

[kgauvin]

I tried starting a new series of checks however I think the problem may be more technical. The directory server went down and we've had some printing problems since then. The problems are fixed now but the program still thinks the checks are printing?

 

[drdebit]

"starting a new series of checks" vs "updating the check register" -- I haven't got a clue what you do if you have corrupted software, but have you specifically checked teofanes suggestion? Looking for an unprinted check register in either check printing-check register or main-manual check register. I tend to forget to print my manual check registers.

 

[teofanes]

If I were you I would look into the invoice payment selection register and see if there is anything selected there, or click on the check register and see what message you get...Unplug the printer and plug it back in.

 

[kgauvin]

Thanks everyone for your insight. We nailed it this morning by updating the register from, MAIN-manual check register, and getting the checks to post to the GL so we could back them out and re-enter them for printing purposes. Thanks again for your continued support and help - kgauvin

 

[drdebit]

I'm glad you got the problem fixed.
Thanks for posting back and letting us know what happened.