Check-in/check-out

[ridge1983]

Hi,

I have a system set up on hospitality. The system is an r8 definity si. When i check out a person they are still able to make outgoing calls. Is there any way to stop this?

Thanks

 

[orypecos]

The simple answer is 'yes', the AVaya software when appropriately administered with a PMS can keep a client room from being able to call out.
Has this ever worked? If it just quit working, or just one station is not working then some troubleshooting is in order.

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[Inverness]

One way to stop a guest from calling out from a room guest phone is to change the COR Class of Restriction on that station to a more restrictive COR where any call attempt will only go to the front desk or PBX console operator. Just make sure that the COR is reset to its original value for proper phone operation when the next guest checks in.

 

[h5n1]

use 'user controlled restriction', setup a FAC and go to a station with console permission and change it to 'total restriction' then status the station after it's checked out and verified....

 

[busster]

You might want to re-think this. Usually in lodging you still allow 911 calls to be made from "vacant" rooms. Read up on user control restrictions. The variable in system features can be changed so that when a room is checked out, the room is toll restricted. Adjust your toll table to block unwanted calls, but allow 911.

Additionally, many PMS interfaces do not unblock the phones unless a credit card is put down as a deposit to cover bill to room charges. If they are a cash paying guest, phone is toll restricted.

 

[ridge1983]

Maybe this is why it is not working, i have calls on unrestricted and dialing the TAC, so the toll is not used.

 

[orypecos]

All trunks should have the TAC turned off to avoid toll fraud. Otherwise, the ARS (automatic route selection)is defeated.