Chat

[meloadri]

I have a new windows XP Pro 64 bit pc. When I try to chat with Dell or another company that has the chat option, I get an HTTP 403 error (the website declined to show this page). Any ideas? Thanks

 

[vop]

Right click CHAT ICON and try 'Run As Administrator' option.

Vince
ASAP Member (VopThis) - Alliance of Security Analysis Professionals
_____________________________________________________________
[*** If everyone is thinking alike, then somebody isn't thinking. ***]

 

[meloadri]

I'm using the chat icon right from the Dell website so right click does not give me the option to run as admin. There isn't anything I need to do on the firewall is there? I am new at this company so am not sure of the settings.

 

[linney]

Do you get any clues from this article?

HTTP Error 403 Forbidden

http://www.checkupdown.com/status/E403.html

 

[meloadri]

I read it and not mutch. We are running websence here and I think it has to do with chat being blocked by it. Thanks

 

[kjv1611]

Yeah, it's a filtering/blocking mechanism causing this. Must be the way websense is setup that is causing the issue. Normally, or at least from what I've seen where I work, websense will just give a page that says "your coporate policies do not allow access to this site... or this type of site.. something like that). Then some applications which would use blocked methods/sites just don't work. So perhaps it's somewhere in between? Maybe the chat program won't work right, and therefore tries to open a help file which is also at a blocked site, obviously, and just throws a 403 http error message?