channel monitoring

[marius1986]

hello
is there a way on how we can monitor the load on the route trunk channels?

 

[trvlr1]

The best way to do it is to have your telco do a busy study on your voice circuits. They will take a period of time (often a week) and show you the results in a day by day, hour by hour layout, this will show you if your trunks were all busy at any time, or the maximum amount of trunks that were in use.
You can do this yourself if you have some kind of billing system (typically) but that will not show you what calls you missed because they could not get in to your system if all trunks were busy, the Telco report should show this.

 

[GHTROUT]

The system comes with Traffic Reports. Start here

http://www.ghtrout.com/files/

and look for these

Traffic_Calculator_for_Call_Centers_and_Trunks.zip
Traffic_Calculator_for_TFC001-2-3-4.zip
Traffic_Calculators_in_Excel.zip
[highlight #FCE94F]Traffic_CS1000_Traffic_Book.zip[/highlight]

~~
Gene at www.GHTROUT.com

 

[marius1986]

thanks guys
it seems that the easiest way is to ask our provieder , but i'm afraid that if this request is not mentioned in the service contract it won't be resolved.
Gene from what I have read in the Traffic doc, from witch I didn't understand much, that we need to activate the TFC002 trunks. Is that correct?
Witch parameters need to be modified ? TPO TSO?

 

[GHTROUT]

Traffic is not so easy if this is the first time you have tried it, but it is what I would do.

First find out if any traffic is set up. I'm just going to talk about Customer Traffic (which has trunk traffic in it)

[tt]LD 2

.TSHC 0 This is the schedule

.TOPC 0 These are the report, or otherwise the things it is collecting

.TOPN 0 These are BARS reports

After that you want to clear all the reports you do not need.

Everything in TOPC 0 you want to clear

.COPC 0 1 3 4 5 6 7 8 9 etc.

.COPN 0 1 2 3 4 5 6 7 8 9 etc.

To set TFC002

.SOPC 0 2

To stop other traffic and only collect customer (trunk) traffic

.SSHS 1 1 2 1 (Tells System traffic to print on Jan 2 only)
0 0 1
1

.SSHC 0 1 1 31 12 (Set Customer Traffic to report 365 days/year))
9 12 1 (set it to report only 9am to Noon - you have to guess where your busy hour is)
1 2 3 4 5 6 7 (7 days a week)
[/tt]
Now we're ready. At 5 minutes past the hour, go to LD 2 and do .INVC 0 2 and Report 2 will be displayed for the previous hour.

You can get creative and add USER TRF to a TTY (or even a TRF HST file) and just capture it.

Use my Traffic_Calculator_for_TFC001-2-3-4.zip file to decipher the TFC002 report.







.




~~
Gene at www.GHTROUT.com

 

[marius1986]

hello
when i try do run those commands in ld 2 i get this errors
.tshc 0
TFC200
.tshc
TFC200
.***
OVL000
>err TFC200
>

TFC0200
Syntax error. Illegal character has been input.

Severity: Info

Do I need to have some special package for this?

OVL000
>ld
OVL014

>ld 2
TFC000
.topc 0
TFC200
.

 

[StanleySteamer]

LD 2 is a bit quirky!
.topc 0 <space bar>
So use the space bare after the 0 instead of <cr> (carriage return).
Trust me.

 

[marius1986]

thanks Stanley it worked Strange are the Nortel ways.
ok . these is my report. So,if I understood correctly it is programed to collect 365 days , between 23 and 22( theses means 24 hours), every day, in increments of one hour. It is that correct? So the prints of TFC002 it shows only the usage of the last hour from the print?
.tshc 0 01 01 31 12
23 22 1
1 2 3 4 5 6 7
.invc 0 2

021 DID

00030 00030

0000135 00041
0000000 00000
00000 00000
00000


022 DID

00150 00090

0000201 00094
0000004 00005
00000 00000
00000


023 DID

00153 00153

0000037 00015
0000394 00385
00000 00000
00000


025 DID

00030 00030

0000000 00000
0000000 00000
00000 00000
00000


032 DID

00116 00116

0000040 00011
0000018 00022
00000 00000
00000


033 DID

00030 00030

0000000 00000
0000001 00001
00000 00000
00000


034 DID

00030 00030

0000000 00000
0000000 00000
00000 00000
00000


035 DID

00030 00030

0000000 00000
0000000 00000
00000 00000
00000


036 DID

00030 00030

0000002 00001
0000000 00000
00000 00000
00000


040 MUS

00001 00001

0000000 00000
0000000 00052
00000 00000
00000


044 DID

00030 00030

0000000 00000
0000000 00000
00000 00000
00000


060 DID

00090 00090

0000002 00002
0000002 00003
00000 00000
00000


061 DID

00030 00030

0000000 00000
0000000 00000
00000 00000
00000


070 DID

00120 00120

0000006 00004
0000000 00000
00000 00000
00000


081 TIE

00060 00060

0000185 00070
0000221 00100
00000 00000
00000