I have created a new user and I want to change the viewer from DHTML to Active X. How can I do that? I tried going in preferences but the drop down list is not enabled.
I had a similar issue on CE 10. I changed the preference for each user to Advanced DHTML and then changed them back to Active X but it would not work, it stayed in HTML view. I finally was able to look through some code and see where it was looking for the cookie. I deleted my cookies and bravo, it worked.
First, are a true administrator or a delegated administrator ? (Different rights can apply) Second, is the option for viewers deselected for the Web Desktop under Crystal Applications ? If so, that would explain why you don't have the optio under Preferences.
Rod Oatis
Venturi Technology Partners
Crystal Decisions Certified
Trainer/Consultant/Developer
Rod_Oatis@hotmail.com
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