Hi,
I want to start off by thanking the community for being so helpful, it's really great to have a resource like this. I wish I contributed more. Currently, I'm trying to change the SMTP server in Cisco Unity Connection Administration to point to our cloud-based email service provider so voicemail emails are no longer sent to our old in-house Exchange server.
I log into Cisco Unity Connection Administration, go to SMTP Configuration > Server - the field there says SMTP domain - I put in something.smtp.mx.somewhere.serversomething.net (which I believe is correct, this is for unauthenticated relay). Would it be better to use the IP address here? It's set to port 25 which should be fine. It said reset 3 different services, I went into Cisco Unity Connection Serviceability and reset the 3 (Conversation manager, Message Transfer Agent, and SMTP Server). Hopefully, I did the aforementioned correctly.
The part that I'm getting hung up on is the 'Smarthost' section, SMTP Configuration > Smarthost in CUCA . I spoke with our email support team and they said I shouldn't have to set this part up (it was pointed to the private IP of our old exchange server) - but I could set one up if necessary.
I want to make sure I'm doing everything else right first and not skipping anything before setting up a Smarthost with our Email Service provider. I went to Users > Edit Message Actions > Voicemail - then for voicemail I set it to Accept and Relay the Message, I then put in the email address that I want it to be sent to.
I also went to SMTP Proxy Addresses and added the email address that I'm trying to get it to send to there - at this point I'm grasping at straws. I'd like to know if anyone can catch a mistake that I'm making or if I just have to bite bullet and setup a 'Smarthost' with our email service provider.
Thank you for any insight you may be able to provide.
Regards,
Nick
I want to start off by thanking the community for being so helpful, it's really great to have a resource like this. I wish I contributed more. Currently, I'm trying to change the SMTP server in Cisco Unity Connection Administration to point to our cloud-based email service provider so voicemail emails are no longer sent to our old in-house Exchange server.
I log into Cisco Unity Connection Administration, go to SMTP Configuration > Server - the field there says SMTP domain - I put in something.smtp.mx.somewhere.serversomething.net (which I believe is correct, this is for unauthenticated relay). Would it be better to use the IP address here? It's set to port 25 which should be fine. It said reset 3 different services, I went into Cisco Unity Connection Serviceability and reset the 3 (Conversation manager, Message Transfer Agent, and SMTP Server). Hopefully, I did the aforementioned correctly.
The part that I'm getting hung up on is the 'Smarthost' section, SMTP Configuration > Smarthost in CUCA . I spoke with our email support team and they said I shouldn't have to set this part up (it was pointed to the private IP of our old exchange server) - but I could set one up if necessary.
I want to make sure I'm doing everything else right first and not skipping anything before setting up a Smarthost with our Email Service provider. I went to Users > Edit Message Actions > Voicemail - then for voicemail I set it to Accept and Relay the Message, I then put in the email address that I want it to be sent to.
I also went to SMTP Proxy Addresses and added the email address that I'm trying to get it to send to there - at this point I'm grasping at straws. I'd like to know if anyone can catch a mistake that I'm making or if I just have to bite bullet and setup a 'Smarthost' with our email service provider.
Thank you for any insight you may be able to provide.
Regards,
Nick