Changing phone rings before transferring into voicemial

[txeffend]

Dear All,

How can I change number of rings to 4 for a DN before it is transferred to a meridian voicemial? I am using Optivity Telephony manager(OTM)to connect to the Meridian.

Sincerely,

txeffend

 

[worldwidedialtone]

4 is normally the default, check your ringing cycle entries in the customer data block. Then be sure your individual phones are using the ringing cycle choice you desire.

 

[txeffend]

Hi worldwidedialtone,

Pardon my ignorance but where exactly will I find "Customer data block"? in the OTM. Thanks

 

[johnpoole]

you don't find it in otm, in the switch ld 21 prt rdr data, you'll see
CFN0 3
CFN1 4
CFN2 6

those are the number of ring cycles before fna, if you can't get to those prompts then change the rco on the phone to o then 1 and then 2, testing each one to see how many rings it takes.. in this switch you can see that 3 is the default, if i make my phone rco 1, it takes 4 rings, i don't use otm, but the change can be done from that interface...

john poole
bellsouth business
columbia,sc

 

[NortelGuy1979]

Hi Txeffend - see this post. Should give you all you need. -Matt

http://tek-tips.com/viewthread.cfm?qid=952676

Matt H.
TMC - KCMO, USA

 

[txeffend]

I actually wanted to change # of rings on a single DN. I do not want to make a system wide change.

Can I therefore, clarify (and I appologise) that I am only looking for changing # of rings on a particular DN.

Thanks

 

[NortelGuy1979]

You can change just one, but you have to choose from one of the 3 options (RCO 0, 1, or 2). Those are defined on a system-wide basis in the post I gave you the URL for. So yes, you can change just one, but only if the # you want is one of your pre-defined system options. -Matt

Matt H.
TMC - KCMO, USA

 

[johnpoole]

you just need to know what the system options are, so you cna pick the one you want, some smaller(or newer) systems may not have anything except rco 0 in use

john poole
bellsouth business
columbia,sc

 

[thuddleston]

I love this site! Thanks to all you great "posters"!