Changing payment after EOD 1

[0811ocp]

We had en event that someone rang into Aloha with the payment as a check. The manager on duty did not have the payment for this event but thought it would be better to have it in the system day of. 2 days later we find out that the group has a credit card to be charged for the full amount.
Here is the question.... Is there anyway to go into the BOH and delete or change the "check payment" to a credit card?

Thanks

 

[bigblok403]

You would have to restore the trans.log from the date it happened to your current day, go back to the FOH, re-open the check, and delete the payment. It can be a pain to do, but if you really feel you have to, it can be done with some work.

 

[0811ocp]

Okay! So all checks from that day would have to be reclosed out? or just the one that we re-open.

 

[0811ocp]

By the way, how easy is it to restore the trans log? any pointers to get me going?

 

[bigblok403]

Just the one check would have to be closed out again and it isn't really that simple to do it. I highly recommend leaving it the way it is to save yourself time, which is what I tell most of my customers. Unless it was a HUGE mistake for that day, I won't do it. It would be easier for you to do a manual EDC authorization from the BOH and forget about the check entered a couple days ago.

 

[0811ocp]

Great! Thank you so much!