changing outpulsed digits for caller ID in S8500 1

[njnicka]

Need some help, one of our users wants her 800# to show up when she dials out. Can someone point me in the right direction if this is possible and if so where do I go to make the change.
Thank you,
Nick

 

[98Converter]

change/display public-unknown-numbering or change public-unknown-numbering 1 depending on software release...

The ext length is the length of your internal extensions
The ext code would be her extension
Trunk group you can leave blank
CPN Prefix would be the 800#
CPN length would be 10

Then on page (2) of her extension change:Per Station CPN - Send Calling Number? y

Hope this helps.

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[AVAYAPro]

change public-unknown-numbering [x]

x=4 if using 4-digit extensions
x=3 if using 3-digit extensions

ext len = 4 (if using 4-digit extensions)
ext code = her extension
trk grp = trunk group calls are going out over
cpn prefix = 800 number you would like outpulsed
total cpn length = 10

please note, this will not work over POTS lines, only digital PRI

 

[98Converter]

This is an edit to my previous post:

I meant to say change isdn public-unknown-numbering or change public-unknown-numbering...

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[njnicka]

Ok that was a big help, but its working internally but not externally. do you know what could be causing this??

Thanks again!!
nick

 

[AVAYAPro]

not sure what you mean by internally as opposed to externally.

 

[AVAYAPro]

also, thread690-1510810 will probably help you out...

 

[njnicka]

when we dial internal extension to extension i see the 800 number, but when I dial outside over pstn to a cell I still get the same ext 3#

 

[AVAYAPro]

please show me your public-unknown-numbering table

also, provide me with the extension you're calling from. follow 98converter's instructions and leave the trk grp column blank for this entry.

 

[njnicka]

NUMBERING - PUBLIC/UNKNOWN FORMAT
Total Total
Ext Ext Trk CPN CPN Ext Ext Trk CPN CPN
Len Code Grp(s) Prefix Len Len Code Grp(s) Prefix Len

4 2499 20 201842 10
4 2566 20 1111111111 10
4 3271 12 0000000000 10
4 3271 14 0000000000 10
4 4548 12 0000000000 10
4 4548 14 0000000000 10
4 4550 12 0000000000 10
4 4550 14 0000000000 10
4 4784 20 201842 10
4 4785 20 201842 10
4 4786 20 201842 10
4 4787 20 201842 10
4 4788 20 201842 10
4 4789 20 201842 10
4 5204 8008135445 10

I put a bridged appearance of 5204 on my phone 2566 and was testing it that way when i dial out from 5204 to a external # is still get 201-777-5204.

Thnaks again this is driving me nuts

 

[AVAYAPro]

ok well then try typing in the trunk group in the column for that entry...

 

[njnicka]

yes I tried that and it still doesn't work, same thing..

 

[AVAYAPro]

i don't see the entry that references ext 5204 spitting out 201-777-5204.

please use the following command:

ch pub 4 ext 5
(change public-unknown-numbering 4 ext-digits 5)

 

[njnicka]

e public-unknown-numbering 4 ext-digits 5 Page 1 of 2
NUMBERING - PUBLIC/UNKNOWN FORMAT
Total Total
Ext Ext Trk CPN CPN Ext Ext Trk CPN CPN
Len Code Grp(s) Prefix Len Len Code Grp(s) Prefix Len

4 32 14 201635 10 4 247 20 201842 10
4 41 20 2019350800 10 4 479 20 201842 10
4 51 12 4 4 623 14 201507 10
4 51 14 201777 10 4 2499 20 201842 10
4 52 12 4 4 2566 20 1111111111 10
4 52 14 201777 10 4 3271 12 0000000000 10
4 53 12 4 4 3271 14 0000000000 10
4 53 14 201777 10 4 4548 12 0000000000 10
4 65 12 4 4 4548 14 0000000000 10
4 65 14 201636 10 4 4550 12 0000000000 10
4 66 12 4 4 4550 14 0000000000 10
4 66 14 201636 10 4 4784 20 201842 10
4 244 20 201842 10 4 4785 20 201842 10
4 245 20 201842 10 4 4786 20 201842 10
4 246 20 201842 10 4 4787 20 201842 10

 

[njnicka]

4 51 14 201777 10 4
4 52 12
4 52 14 201777 10 4
4 53 14 201777 10 4

 

[AVAYAPro]

ch pub 4 ext 5204
(change public-unknown-numbering 4 ext-digits 5204)

please....

 

[AVAYAPro]

also, do a list trace on that call and find out which trunk group you are going out over from extension 5204...

we'll probably need to specifiy the trunk group and the extension number

 

[njnicka]

It was the trunk group! THANK YOU!!!!!!!!! its working.. appreciate the help