changing names doesn't work

[jwaite]

Hi,

We have a Nortel/Norstar Flash voicemail system that was installed in Summer 2002 - it was the vendor's first and last time implementing this kind of system, and he is useless to me now for support. I'm not sure of the version of software, but if you tell me where to look, I'll find it for you. My problem is this: I have two mailboxes that need to have their names changed. I have done this through the admin, and the new names are displayed correctly in the admin menu, as well as on their individual phone displays when they login to their voicemail... however, when they call other people's extensions over intercom, the old, incorrect name is still displayed. Any ideas???

Thanks in advance!

 

[luv2ski]

if you changed it on vm need to change on set in programming on system not vm ....in admin go to ext to name and change or if older software go to names and sets to change

ski season has started

 

[luv2ski]

or find another vendo

ski season has started

 

[jwaite]

I did change it by programming the set (and of course, vm) - and the new names are displayed correctly in the system when I look up the extensions and on their individual phone displays, but when they call another extension, phones display 'BOB Calling' (old name) instead of the new name. Any more ideas or is there a place I can look up Nortel vendors in my area?

 

[ThePhoneGURU]

I would recommend your local phone book under Interconnect or Phone Tech. Ask them if they handle Norstar.

 

[Roldan]

What area are you in, you might find some one right here.

Louie Roldan

http://www.4vertex.com

 

[sprucegrover]

This may seem really dumb, but are you saying when you go to set XXX and do a button inquiry FEATURE*0, and press the intercom key the display says 'XXX JOHN' but when you call from that phone to another set the other set display says 'BOB Calling'? That is truly bizarre.......
There are only 2 places you can enter names in a Norstar, Terminals&Sets and Lines. The line name doesn't come into play on an internal call, so If you are changing the right set (is there more than 1 Bob?)...bizarre!!!

 

[jwaite]

Thanks, Louie, I'm in the Raleigh-Durham area.

sprucegrover, almost. Within the admin system where I would go to change the name and everything else, the correct name is listed but when they call someone else's phone, it's the old one (and there's only one Bob). I had never done a button inquiry like you suggested - I checked and the button inquiry shows the old name too. So it's only correct in the admin menu, which seems to be the only place to edit - I'm even more perplexed!

 

[westcoaster]

typically there are two places to change a displayed name. In the phone system where you start by dialing feature ** and then there is the voice mail where you start by dialing feature 983. What one were you doing?
In the phone system there is typically one place where the name is programmed (under terminals and sets) but there could also be a name associated with a target line (a DID). you would only see this if you were recieving a call.
In the voice mail there would only be one place to change a displayed name and that is under mailbox admin. you may have other voice prompts that list your company directory, for those you would have to re-record them.
Under exactly what conditions are you seeing the name?

 

[jwaite]

On the main set (not the individual's phone, as they have different, smaller models), I dial feature 983 to login to the admin menu, then MBOX, CHNG, enter the extension/mbox # and the correctly updated name appears. This was where I originally changed them in the first place. On their individual phones, they have changed the audio recording thru their vm system, but there's no option to control the display name. When they login to their vm's, the display name is correct, but if you hit button inquiry on their intercom buttons OR if you call another phone from their extension, the old name displays. As far as lines go, we just have 6 phone lines and they aren't assigned to any specific extensions as far as I know (we're only a 5 person office).

Thanks for your help!

 

[westcoaster]

Ok, so you have only changed the name in the voicemail system and not in the telephone system.
I don't have detailed instuctions on exactly how to do this and the last time I checked (it's been a while since I have posted here) the board doesn't want the passwords posted on how to get into the telephone system.
If you post your e mail I will send you the passwords and a link to our site where you can download a .pdf of the manual.

 

[jwaite]

What is the difference between the vm and telephone systems? I have all of the manuals and they told me to change it in Feature 983, which is our main administrative system - controls greetings, CCR tree, AA, etc. (ps, Feature 981 is the vm system for individual phones if that matters)

Whatever you can send me may be helpful though, thanks: julie.waite@temtec.com

 

[westcoaster]

mail sent....

 

[jwaite]

Thanks, it worked! I've never used this system (feature**266344), nor did I even know it existed! Did I mention my vendor left much to be desired??