Changing merchant processors on micros e7

[jessyhayes]

I switched processors for my restaurant and have all the new id numbers. When I login to configurator and try to access the CA/EDC tab it says access denied. I should have full access to everything as my login is the main one. Why can't I access or is there another way I can change my processor so I can run the cards? Any advice would be appreciated!

 

[BootstrapperXx]

You do not have full access.

You need to contact the vendor and have them provide you with full access.

 

[jessyhayes]

I did, it is a Micros e7 POS through Oracle they said they would charge me $600 for support fees to be able to give me access, that seems insane because I spent over $5,000 buying the systems and getting them installed. Does that seem right?

 

[BootstrapperXx]

e7 does not usually have remote access ability, due to the OS on the terminals, unless you have a back office desktop PC running as the e7 server(primary).

Is the $600 include travel? What is the estimated # of hours?

Also, all the national dealers no longer have regional territories. This means you can contact any dealer in the US and ask them for a quote, but again, if there is no remote access, travel will be the killer.

NCBP is great in midwest

http://www.ncbpinc.com

East Coast has many good dealers
Not sure of the west coast

 

[ScreamingTech]

If you are still in need of getting this done, I would suggest we could use the "lost password" trick to gain access to configurator, add a Super User account, and then update the credit card processors new information.