Changing CallPilot DN CLID table

[elturko]

Our CallPilot DNs are in the range of 770x, while our DID range is 15xx - 19xx. So, when CallPilot dials out (for remote notification or faxes), the number that gets sent to the network for CLID is invalid (i.e. 402555770x -- those numbers belong to some other company).

I see that the CallPilot DNs are defined as sets of type 2008. Can I just edit the CLID table number on key 0 of those "sets" with a table number that would send a static CLID instead? Didn't want to screw something up since these are special TNs that CallPilot has control over.

If I shouldn't edit directly in LD 20, where do I change it in CP Manager?

Thanks as always,
Matt

 

[tnphoneman]

Clid is handled by the PBX and not CallPilot. It is associated with the SCN key 1. DO NOT under any circumstances make a change to the port in programming without it being deacquired. CallPilot acquires the ports and if you make a change you can mess up the ACD pointers causing corruption.

My suggestion would be to contact your vendor and set up a maintenance window where you can take CallPilot out of service to make these changes.

 

[elturko]

Thanks! I took CP down over the weekend and updated the SCN key on each of the CallPilot TNs. Now the Caller ID is correct on calls that it places.