Changing call center number

[wlamo]

Hi guys,

due to a merger I have been asked to inform the clients that call our call center of a new number to dial. Currently I am forwarding the old call center number via the IPOffice to the new number which is an external destination. Call forwarding does not play a message before forwarding so I was thinking of adding a VoicemailPro module for this purpose but have had no luck in figuring it out. Any one care to give me some insight on the best practice?

Thanks in advance

 

[Jonjr88]

Which part are you stuck on? You should simply be able to forward to the VMPro module, create a menu with a timeout action. Record the message you want to play and set the timeout to a transfer destination of the new number.

 

[wlamo]

and that is what I did but it forwards without playing the message or if I get it to play the message it never transfers. I guess I'll keep adjusting until I figure it out.

 

[wlamo]

Oh no, I found the error of my ways, I had a space in the destination for the incoming call route. I'm good now. Thanks for your help.