I am trying to phase out my Call Master III's and change to 2420's. The agents however don't like the fact that the calls waiting in Queue don't continually display. On the old Callmasters it would stay on the display as long as you were logged in. On the new 2420's you have to push the vu-display button each time you want to see it. Am I missing something or is there a way to get these calls waiting to continually stay on the phone display for the 2420? Thanks TB
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Changing Agent Phones From Callmaster III's to 2420's
- Thread starter rtetryyt
- Start date
AvayaTier3
Technical User
q-time", "q-calls", "atd-qtime", "atd-qcalls", are buttons that allow a user
to see queued calls for splits, skills, attendant queues
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
to see queued calls for splits, skills, attendant queues
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
- Thread starter
- #3
- Status
Similar threads
- Question
- Locked
- Question
- Question
- Locked
- Question