Changing a Voicemail Pilot

[BigPhoneDaddy]

Also, what do I need to do to change a DN (7442) that is a pilot/hunt/ACD for 4 TN's that are for voicemail?


Here is the DN:

REQ: PRT
TYPE: DNB
CUST 0
DN 7442
DATE
PAGE
DES

DN 7442
TYPE MCDN
MCID 8204 TN 014 0 02 00
MCID 8205 TN 014 0 02 01
MCID 8206 TN 014 0 02 02
MCID 8207 TN 014 0 02 03




And these are the TN's:

REQ: PRT
TYPE: TNB
TN 014 0 02 00
DATE
PAGE
DES

DES VM1
TN 014 0 02 00
TYPE SL1
CDEN DD
CUST 0
KLS 1
FDN
TGAR 0
LDN NO
NCOS 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD NDD
MWD AAD IMA XHD IRD NID OLD VCE
POD DSX VMA CMSD CCSD SWD LND CNDD
CFTD SFD DDV CNID
ICDD MCTD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
USRD
HUNT
SPID NONE
AST
IAPG 0
PRI 01
KEY 00 ACD 7442 8204
AGN
01 SCN 8300 MARP
02 MSB
03 NRD
04
05
06 TRN
07 AO3
08
09 RLS
DATE 4 DEC 2000


NACT
REQ:
REQ PRT
TYPE:
TYPE TNB
TN 014 0 02 01
DATE
PAGE
DES

DES VM2
TN 014 0 02 01
TYPE SL1
CDEN DD
CUST 0
KLS 1
FDN
TGAR 0
LDN NO
NCOS 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD NDD
MWD AAD IMA XHD IRD NID OLD VCE
POD DSX VMA CMSD CCSD SWD LND CNDD
CFTD SFD DDV CNID
ICDD MCTD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
USRD
HUNT
SPID NONE
AST
IAPG 0
PRI 01
KEY 00 ACD 7442 8205
AGN
01 SCN 8301 MARP
02 MSB
03 NRD
04
05
06 TRN
07 AO3
08
09 RLS
DATE 4 DEC 2000


NACT
REQ:
REQ PRT
TYPE:
TYPE TNB
\N 014 0 02 02
DATE

SCH0830

DATE
PAGE
DES

DES VM3
TN 014 0 02 02
TYPE SL1
CDEN DD
CUST 0
KLS 1
FDN
TGAR 0
LDN NO
NCOS 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD NDD
MWD AAD IMA XHD IRD NID OLD VCE
POD DSX VMA CMSD CCSD SWD LND CNDD
CFTD SFD DDV CNID
ICDD MCTD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
USRD
HUNT
SPID NONE
AST
IAPG 0
PRI 01
KEY 00 ACD 7442 8206
AGN
01 SCN 8302 MARP
02 MSB
03 NRD
04
05
06 TRN
07 RLS
08
09 RLS
DATE 4 DEC 2000


NACT
REQ:
REQ PRT
TYPE:
TYPE TNB
TN 014 0 02 03
DATE
PAGE
DES

DES VM4
TN 014 0 02 03
TYPE SL1
CDEN DD
CUST 0
KLS 1
FDN
TGAR 0
LDN NO
NCOS 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD NDD
MWD AAD IMA XHD IRD NID OLD VCE
POD DSX VMA CMSD CCSD SWD LND CNDD
CFTD SFD DDV CNID
ICDD MCTD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
USRD
HUNT
SPID NONE
AST
IAPG 0
PRI 01
KEY 00 ACD 7442 8207
AGN
01 SCN 8303 MARP
02 MSB
03 NRD
04
05
06 TRN
07 AO3
08
09 RLS
DATE 4 DEC 2000

 

[BigPhoneDaddy]

I found that 7442 is in ACD, can I just change the ACDN or do I need to out and bebuild? And if I have to rebuild how do I add back the existing MCDN and associated TN's?

 

[PERRYPJ]

You will need to out all the VML ACD agents because KEY 0 is set to 7442, you will also need to change your SDN in voicemail to reflect the new ACD number

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[BigPhoneDaddy]

Under what LD for the VML ACD, LD 23?

 

[cherylhelm]

You do not need to OUT the ACD sets in 7442 - you could simply create the new queue, ex: 7443 then do an chg to Key 0 on each set. one thing to verify is that the sets you are trying to change are not acquired in Symposium or Call Pilot. Do not put in the position ID though or you will get a SCH. Just type in CHG .... Key 0 ACD and the new queue number 7443, and <cr>.

 

[DocVic]

The only thing that concerns me, is that these sets are labeled (DES) VM1, VM2... Are they Call Pilot ports? If they are, and you intend to make these changes, you could take Call Pilot out of service. You would need to make Config changes (switch) in Call Pilot to bring it back into service. Stat 14 (in LD 32). Is your Call Pilot in slot 14?

DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!

 

[BigPhoneDaddy]

No Call Pilot, it is/was MerMail. But we are using a another VM platform that I send calls to via a CDP on the DN. I just need to reclaim DN 7442.

 

[BigPhoneDaddy]

Or preferiably change it to 3500.

 

[GHTROUT]

Here are some MerMail books. I'd be looking at the first part/config sections

http://www.ghtrout.com/ghtrout/files/MerMail12_Books.zip

All later releases were the same procedure



[&copy;] GHTROUT.com [&hArr;] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[DocVic]

Out the TN's in reverse order in LD 11
REQ: out
TYPE: SL1
TN: 14 0 2 3.

Then out the ACD DN in LD 23. That will free up your DN.

DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!