I am upgrading my 96xx series phone firmware. Presently have agents using different features than back-office users. That is controlled by Group ID in 46xxsettings file. While I am doing a controlled firmware update I have introduced group ID's into 96x1Hupgrade file. I have renamed the original files as 96x1HQA & 96x1Prod to distinguish between those getting new firmware and staying same....until roll-out is complete. Here is my issue...I have been unable to make the settings file recognize the Group IDs unless I make two separate files (one for back office and 1 for agents).
Here is dilemma: I have come across new site deploy that wants certain group of agents phones to its have feature PHNSCRALL set to 1. This enables consolidated display screen that includes call appearances and features.
Barring putting another settings file and splitting the upgrade file commands again I cannot get this to work off one settings file by GROUP ID setting features as I need them to. I know the phone is following the proper files as I can see it working correctly when booting. However, the features do not change as placed in file. Any suggestions what I may be doing incorrectly. See attached and capture of files as I have them loaded on TFTP server.
Here is dilemma: I have come across new site deploy that wants certain group of agents phones to its have feature PHNSCRALL set to 1. This enables consolidated display screen that includes call appearances and features.
Barring putting another settings file and splitting the upgrade file commands again I cannot get this to work off one settings file by GROUP ID setting features as I need them to. I know the phone is following the proper files as I can see it working correctly when booting. However, the features do not change as placed in file. Any suggestions what I may be doing incorrectly. See attached and capture of files as I have them loaded on TFTP server.