I used to work for BT. The T.O.'s (technical officers) were on call and if an exchange had a problem they could be called out in the middle of the night (but naturally, they got paid for it). In return for being on call, BT agreed to waive their line rental, and added a flat fee bonus against their monthly phone bill.
One T.O. that I knew, fell prey to the sort of management that you have. They removed his free line rental and bill bonus, to cut costs. So John (let's call him that) had a private phone line once more.
One starry night, a crucial piece of equipment in the exchange failed, taking the entire system down. John was the only T.O. in town and received a late night alarm call, asking him to come and fix the exchange (he lived outside the area with no phone service). His conversation with his colleagues went along these lines...
"This is my phone line, for which I now pay the entire bill. It is for my personal use, and not company use. I do not accept business calls on my private line. Good night" (John puts receiver down).
(Phone rings again - John answers) "John, it's Fred here, the exchange xxxx is down, this is no joke, it's got to be fixed!"
"Fred, as I just said, this is my private[i/] line. It's not for company use. If the area manager wants the xxxx fixed, he can come to my house and ask me politely if I will accept the call." (John hangs up again).
Half an hour passes, then "ding dong" and the door bell chimes. The bleary eyed area manager is outside John's door at 23:30 hours, and asks if he would attend a fault at the exchange. Since he's on call, John agrees, goes to the exchange and fixes the xxxx.
Next day, John's line payments and rental waiver get reinstated.
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