We recently changed phone SIP providers and an odd issue has presented itself with EC500 configured phones (whether EC500 is enabled or not).
When calling into our PBX from the configured phone, in my case my cellphone, I hear the ring back but no other audio. I don't hear announcements, DTMF from my cell is not processed (or heard). Watching a trace of my station, my cellphone is recognized as my station with the inbound call and the trace shows that an announcement should be playing, but nothing is heard.
If EC500 is enabled and a call comes to my cellphone via EC500, it works fine. Audio works.
If I remove the EC500 config for my cellphone, the same call works fine as well.
I've tried modifying a few items in the config set, but I'm mostly grasping at straws there since the trace appears that it should be working. Any thoughts?
When calling into our PBX from the configured phone, in my case my cellphone, I hear the ring back but no other audio. I don't hear announcements, DTMF from my cell is not processed (or heard). Watching a trace of my station, my cellphone is recognized as my station with the inbound call and the trace shows that an announcement should be playing, but nothing is heard.
If EC500 is enabled and a call comes to my cellphone via EC500, it works fine. Audio works.
If I remove the EC500 config for my cellphone, the same call works fine as well.
I've tried modifying a few items in the config set, but I'm mostly grasping at straws there since the trace appears that it should be working. Any thoughts?