Change to Short Code, SIP conference phone now wont work 1

[ChrisBeach]

I'm changing one of my sites to dial over the network and out of our PRI at a different site instead of the local lines. This seems to work fine, except that my SIP conference phone no longer works.

I'm running IP Office 500, the phone is an Avaya B179 SIP Conference Phone.

My current setup for short code (dialing out of local lines, with everything working as normal) is:

Code: 9N
Feature: Dial
Telephone Number: N
Line Group ID: 50: Main

Now, to go out the network when someone dials I had to change to:

Code: 9N
Feature: Dial
Telephone Number: 9N
Line Group ID: OverNetwork (PRI)

All 30 of the IP phones work just fine, but our SIP conference phone will not dial, it either gives a busy signal, or doesn't connect.

Is there something I'm missing? (I'm not terribly proficient with IP Office).

Thanks for any feedback!

 

[ChrisBeach]

Beuller? Beuller?

Anyone have any ideas?

 

[quazimotto]

Chris,

What system are you running? 400 series 406, 412 ? 500v1 ? Software version? Give us more info. Is the Sip conference phone the highest numbered extension in your dial-plan? Is it included in the routing to the switch. What is on the other end of your PRI? Is it an IPO? Software version? Is there a ICroute built on the tandem switch?

Run monitor. Call from one of the IP phones that work. Call from Sip phone. Compare monitor output. Post output.

Chris, there are some real Gurus on this site. Give them some info.

Quaz

 

[mforrence]

What does Monitor show? Configure to show the SIP dialing from B179 and you'll see what it's sending to the IPO. Activate call activity and you'll see why IPO is unhappy.

 

[ChrisBeach]

Thanks guys, I did use monitor (I hadn't thought of that) to try and determine what was happening, it was always going over the network to the site that would do the dialing, I did see differences in the digits being sent between the two, but was scratching my head a bit, what I did that ended up fixing it was changing the ARS code from: XXXXXXXXXX to XXXXXXXXXXN this change fixed the SIP phone issue while still working with the IP phones.

Thanks for the help!

 

[smokinjoe2938]

pink because you took the time to let us know the outcome!